iQor Customer Service Interview Questions & Reviews

Interviewed Jan 2012 in Tempe, AZ (took 2 weeks)

I had previously had a job offer from iQor before but without even talking to anybody and not even having an interview, I thought they were a little shady just hiring me on the spot. I kept in contact though with the local hiring manager even while I worked a temp job at a different company and kept being persistent now that I knew the job was real. I kept pushing and pushing for him to hire me again and did talk to the supervisor I was supposed to start with in the beginning. He told me I'd start February 3rd and I haven't heard from him again. Luckily, an HR person in Minnesota took a look at my application online and called me telling me about them starting a new campaign taking calls from Verizon Wireless customers. I felt I did just awful at the interview. I couldn't answer the question about good or bad customer service, I stuttered a bit and hesitated but she said the candidates chosen would get an offer letter in their e-mail within 1-2 days. Sure enough, 1-2 days later, I got an offer letter. I've taken the background check and done the drug test and I'm set to start February 13th for 4 weeks of training (which really seems a bit much...I've heard of companies doing 2 weeks of training but 4 seems a lot) and I'll update from there.