iiNet Interview Questions

Updated Jan 2, 2015
Updated Jan 2, 2015
6 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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Candidate Interview Reviews

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  1.  

    Customer Service Representative - Sales Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at iiNet.

    Interview

    First a phone call in which you are asked simple questions such as why have you chosen iiNet and what would you do in a customer service example. The call lasts for around 5-10 minutes. The caller was very friendly and was a pleasure to speak with.

    Interview Questions

  2.  

    Customer Service Representative Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 2 weeksinterviewed at iiNet (Perth, Western Australia (Australia)) in January 2014.

    Interview

    Applied with recommendation from a friend who worked there. Online application is pretty standard, email resume and cover letter.

    After a brief phone interview with HR you are invited to complete some online assessments (very straightforward).

    Next round: two hour "Selection event" group interview. Office tour and interview.

    Interview Questions

  3.  

    Customer Service Representative Interview

    Accepted Offer
    Neutral Experience
    Easy Interview
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at iiNet (Perth, Western Australia (Australia)).

    Interview

    For this position, because people quit all the time because customer service is a terrible job and because they do a bad job in keeping people happy they will hire almost anybody as long as you are not glaringly grotesque in your behaviour.

    Interview Questions

    Negotiation

    There are no negotiations, it is a set salary and a negotiation is frowned upon and immediately refused.

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  5.  

    Customer Services Representative Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at iiNet (Melbourne (Australia)) in November 2012.

    Interview

    Website application
    Phone interview
    Online testing
    Face to face interview

    Interview Questions

    • Customer calls up about having no Internet connection, what do you do to fix it?   1 Answer

    Negotiation

    They offered the job, didn't say pay rate at all.

  6.  

    Customer Service Representative Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at iiNet (Perth, Western Australia (Australia)) in August 2010.

    Interview

    In comparison to many other IT companies, the HR department takes a long time to get back to you. From the application point, you are invited to an interview at their Perth office.

    The HR representative I met with was very nice & made the whole interview process a lot less daunting. In the interview will also be a member of the Customer Service Management Team (Customer Service Manager/Call Centre Manager) which is awesome for if you have questions relating to the work you're getting in to.

    Once you complete your interview, you're then asked to complete a "competency" quiz I guess you could call it. It relates to grammar/spelling, a typing speed test, IT competency test & a scenarios/basic psychometric assessment (very basic). This is all done from the comfort of your own home - they send you a link by email for you to complete the test.

    After that, if successful you'll be given a start date for your 2 week (may have changed now) induction training.

    Interview Questions

    • To me the most difficult question was the more personal ones (ie - what 5 words would your friends use to describe you). If you're good at tooting your own horn, you won't have a problem with those ones. The questions are generally "how would you handle situation" or "give me an example of where you've had to X" - differing depending on your role / experience.   Answer Question

    Negotiation

    iiNet do not offer the opportunity to negotiate. You're given a set starting salary of $37,000, which increases every 6 months by $500 as well as an extra $500-$1,500 for each new 'skill' you learn (ie another new department in the call centre)

  7. Helpful (1)  

    Customer Service Representative Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ weekinterviewed at iiNet (Auckland (New Zealand)) in May 2009.

    Interview

    The first phase was phone interview after which I was called for skill test and an intreview. Skill test consisted of typing speed, Grammer and spelling. Interview was non technical.

    Interview Questions

    • How will you explain a technical term to a non-technical person.   Answer Question

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