iiNet
2.8 of 5 26 reviews
ii.net Perth, Australia 1000 to 5000 Employees

iiNet Interview Questions & Reviews

Updated Feb 2, 2014
All Interviews Received Offers

Getting the Interview 

80%
20%

Interview Experience 

80%
20%
0%

Interview Difficulty 

5 candidate interviews
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Perth, Western Australia (Australia)

I applied through an employee referral and the process took 2 weeks - interviewed at iiNet in January 2014.

Interview Details – Applied with recommendation from a friend who worked there. Online application is pretty standard, email resume and cover letter.

After a brief phone interview with HR you are invited to complete some online assessments (very straightforward).

Next round: two hour "Selection event" group interview. Office tour and interview.

Interview Question – "Sell me...this product"   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Neutral Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Perth, Western Australia (Australia)

I applied online and the process took 2 weeks - interviewed at iiNet.

Interview Details – For this position, because people quit all the time because customer service is a terrible job and because they do a bad job in keeping people happy they will hire almost anybody as long as you are not glaringly grotesque in your behaviour.

Interview Question – There are no difficult questions   Answer Question

Negotiation Details – There are no negotiations, it is a set salary and a negotiation is frowned upon and immediately refused.

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Perth, Western Australia (Australia)

I applied online and the process took 4+ weeks - interviewed at iiNet in August 2010.

Interview Details – In comparison to many other IT companies, the HR department takes a long time to get back to you. From the application point, you are invited to an interview at their Perth office.

The HR representative I met with was very nice & made the whole interview process a lot less daunting. In the interview will also be a member of the Customer Service Management Team (Customer Service Manager/Call Centre Manager) which is awesome for if you have questions relating to the work you're getting in to.

Once you complete your interview, you're then asked to complete a "competency" quiz I guess you could call it. It relates to grammar/spelling, a typing speed test, IT competency test & a scenarios/basic psychometric assessment (very basic). This is all done from the comfort of your own home - they send you a link by email for you to complete the test.

After that, if successful you'll be given a start date for your 2 week (may have changed now) induction training.

Interview Question – To me the most difficult question was the more personal ones (ie - what 5 words would your friends use to describe you). If you're good at tooting your own horn, you won't have a problem with those ones. The questions are generally "how would you handle situation" or "give me an example of where you've had to X" - differing depending on your role / experience.   Answer Question

Negotiation Details – iiNet do not offer the opportunity to negotiate. You're given a set starting salary of $37,000, which increases every 6 months by $500 as well as an extra $500-$1,500 for each new 'skill' you learn (ie another new department in the call centre)

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Positive Experience

Average Interview

Customer Services Representative Interview

Customer Services Representative
Melbourne (Australia)

I applied online and the process took 1 week - interviewed at iiNet in November 2012.

Interview Details – Website application
Phone interview
Online testing
Face to face interview

Interview Question – Customer calls up about having no Internet connection, what do you do to fix it?   View Answer

Negotiation Details – They offered the job, didn't say pay rate at all.

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Auckland (New Zealand)

I applied online and the process took 1+ week - interviewed at iiNet in May 2009.

Interview Details – The first phase was phone interview after which I was called for skill test and an intreview. Skill test consisted of typing speed, Grammer and spelling. Interview was non technical.

Interview Question – How will you explain a technical term to a non-technical person.   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response
RSS Feed Embed

Worked for iiNet? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at iiNet interview questions and advice. All 5 interview reviews posted anonymously by iiNet employees and interview candidates.