Manager of Customer Service Interview Questions

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“You have seen another associate stealing merchandise what would you do or who would you contact?”

“Describe a time at school or work where you face multiple problems are issues at one time. How did you face the issues, what were your solutions and how did you implement the solutions?”

“They asked how I would help a new coworker with a problem.”

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“Where I would be in 10 years. Who knows that?”

“Not much difficulty if you know how to paint a picture of the perfect interaction. Most difficult question is how did you mess up last and how did you resolve it.”

“What I knew about electronics. About my work expectations”

“How do you handle a difficult customer situation?”

“Would physical intimidation by a peer, real or implied, influence your performance?”

“Why aren't you considering employment at a lager company in the Charlotte area?”

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