Manager of Customer Service Interview Questions

“Lots of "how would you handle" questions that have nothing to do with the job function. Lesson is listen to what the person next to you says, and make it sound better.”

“Behavior based questions. Action and Result orientated interview.”

“Please provide me an experience or situation in your previous union job where an employee was terminated due to company theft.”

“Being asked to recall a string of numbers mentioned at the beginning of the interview”

“Don't remember, was several years ago.”

“How would you handle other CSM who may try to push you around?”

“What do you know about Unions?”

“None, my interview was sit down with an assistant manger and discuss who was going to win the superbowl. Was suppose to answer structure interview questions, however it never happened”

“Nothing unexpected. Same questions asked about a dozen times from different people.”