Member Service Representative Interview Questions

(Posted anonymously by job candidates)

103 Interview Questions: 4150 of 103 Sort by  

Sep 30, 2013

Interview Question for Anonymous at Insight Credit Union:

“process was relaxed and easy. Nothing difficult or surprising felt more like a conversation than interview.”


Sep 28, 2013

Interview Question for Senior Member Services Representative at USAA:

“Tell me about a time when you had to calm an irate customer?”


Sep 11, 2013

Interview Question for Member Service Representative at YMCA:

“The interview process seemed to go very well - they really do try to make you as comfortable as possible and understand that you are nervous.”


Sep 5, 2013

Interview Question for Member Service Representative at USAA:

“What is the most difficult situation you've had with a dissatisfied customer and how did you solve the problem?”


Aug 30, 2013

Interview Question for Anonymous at San Francisco Federal Credit Union:

“What area do I need to improve in?”


Aug 18, 2013

Interview Question for Member Services Representative at Sam's Club:

“None of the questions were particularly difficult.”


Aug 2, 2013

Interview Question for Anonymous at Freedom Credit Union:

“I was told that as a part-time teller I would have to get at least 10 members to sign up for additional services and that it was mandatory. They asked the same questions over and over in the same…”


Jul 29, 2013

Interview Question for Member Service Representative at USAA:

“There were no difficult questions at the time. "Give us an example of how you resolved a customer issue"”


May 28, 2013

Interview Question for Member Service Representative at Meridian Health Plan:

“There weren't any difficult or unexpected questions.”


May 20, 2013

Interview Question for Member Service Representative at Navy Federal Credit Union:

“Unexpected question: When was the last time you were in a leadership position and how did you handle it?”