Member Service Representative Interview Questions

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“Q: Which is more important: Following the rules, or making sure the customers are satisfied?”

“Q: What do you bring to the table as a candidate for the job?”

“Word association in first interview and in second interview I was asked what was the most recent movie I had seen.”

“Q: How would you acquire good report with your co-workers?”

“Q: What does excellent customer service look like to you?”

“How would you handle an upset member?”

“Describe a situation where you had to help an irate customer, what did you do and what was the outcome?”

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