Member Services Representative Interview Questions

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“What do I know about YMCA.”

“Unexpected question: When was the last time you were in a leadership position and how did you handle it?”

“Most of the questions was situational questions. Like tell me about a time you went above and beyond for a customer? Tell me about a time you made a mistake and what did you do to correct it?”

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“How did you handle a difficult situation that needed customer service right away?”

“If you were alone (no supervisors around), there's people calling on the phone a long line forming and a difficult customer at the front of the line what would you do?”

“One thing they asked was how you would deal or how you have dealt with difficult customers in the past.”

“What area do I need to improve in?”

“Can you never have an excuse or be involved with any drama that prevents you from getting to work?”

“How would you define "Taking Ownership" of a telephone call as a Kaiser Permanente Employee.”

“How would you handle a difficult caller who found out that their COBRA coverage was cancelled?”

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