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Phone Representative Interview Questions

(Posted anonymously by job candidates)

9 Companies: 13 of 9

UnitedHealth Group Interviews

9 Phone Representative Interview Questions and Reviews

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Convergys Interviews

1 Phone Representative Interview Question and Review

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Merchant Lynx Services Interviews

1 Phone Representative Interview Question and Review

See the latest Merchant Lynx Services Jobs

14 Interview Questions: 110 of 14 Sort by  

Apr 17, 2013

Interview Question for Provider Phone Representative at UnitedHealth Group:

“Explain a type that you witnessed a customer displaying questionable morals.”

Mar 29, 2013

Interview Question for Provider Phone Representative at UnitedHealth Group:

“Nothing out of the ordinary or unexpected. General questions about job expectations, work ethics, previous experience with call centers and customer service.”

Jan 15, 2013

Interview Question for Phone Representative/Surveyor at Scarborough Research:

“There really wasn't any difficult questions to me. The interview was more casual than some I have been on.”

Dec 7, 2012

Interview Question for Provider Phone Representative at UnitedHealth Group:

“None.. it was all computer based and no interaction was required outside of "What is your name?" what a waste.”

Nov 10, 2012

Interview Question for Phone Provider Representative at UnitedHealth Group:

“There are really no questions that are unexpected. The best advice I can give is to be very knowledgeable about the company and what they do because those questions will be presented during the…”

Sep 13, 2012

Interview Question for Provider Phone Representative at UnitedHealth Group:

“None. They were just typical questions worded differently.”

Jul 29, 2012

Interview Question for Phone Sales Representative at Jewelry Television:

“The most unexpected question (though it should have been expected) was when I was asked to sell something in the room. It could be any item, I just had to look at it and attempt to sell it to the…”

Jul 4, 2012

Interview Question for Phone Representative/Appointment Setter at Merchant Lynx Services:

“What has been your biggest challenge in life, and how did you overcome it?”

Jun 6, 2012

Interview Question for Provider Phone Representative at UnitedHealth Group:

“Think of a time you had to handle a difficult customer and what steps did you make to turn things around?”