Product Support Specialist Interview Questions

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“Tell me how you would approach a business requirements problem”

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“Do you prefer to communicate in person or via email? Why?”

“It's a technical position so they quiz you on your knowledge of networking.”

“None of the questions were difficult. A few questions around... if you had a case where the customer is asking "this", what would you do etc.”

“Do you know what DNS/URL means?”

“Role play was to instruct customer how to build a kite with online resources and tools.”

“It was pretty conversational.”

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“What is most important part of work to you ?”

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“What was the biggest mistake you made at work? How did it happen? What did you learn from it? How would you handle if faced with same scenario tomorrow?”

“All behavioral and experience based questions. Not very difficult. Describe what you consider to be a outstanding customer service experience?”

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