Product Support Specialist Interview Questions

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“It's a technical position so they quiz you on your knowledge of networking.”

“Have I ever performed that kind of job?”

“None of the questions were difficult. A few questions around... if you had a case where the customer is asking "this", what would you do etc.”

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“What is most important part of work to you ?”

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“What was the biggest mistake you made at work? How did it happen? What did you learn from it? How would you handle if faced with same scenario tomorrow?”

“Tell me how you would approach a business requirements problem”

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“Do you prefer to communicate in person or via email? Why?”

“Do you know what DNS/URL means?”

“Role play was to instruct customer how to build a kite with online resources and tools.”

“It was pretty conversational.”

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