Retail Associate Manager Interview Questions

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“Why do you want to work for KeyBank?”

“Tell me about a project you worked on where you had to obtain information and how did you it?”

“Tell me about a time when you were asked to reach an unattainable goal”

“what's the difference between sympathy and empathy?”

“Tell me a time you went above and beyond for a customer?”

“Tell us something you presented to a former employer or school that they adopted to start using?”

“How would you coach and employee who has just given a poor experience to a customer?”

“Describe a time when I had a difficult experience with a customer who wanted things their way and did not care about company policy and how did I handle it?”

“Name a time you felt company policy was being breached or not being followed. How did you react and approach the situation.”

“Describe a recent performance review with a direct report.”

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