Retention Representative Interview Questions

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“The hardest part is seeing how you would be in that call center situation. They will pretend to be a customer and see how you are with listening to the "customer".”

“I had to act as a retention rep with the interviewer. It became a scenario where he was the irate customer and I had to retain his business as well as upsell.”

“What do I know about Fidelis”

“There were not difficult questions.”

“What will not like the most about you in 3 months??”

“none. pretty standard for a customer rep. position.”

“Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way.”

“if i could break a rule and get away with it would i or have i”

“Tell me about yourself.
What two components of customer service are most important to you?
When faced with a difficult situation, what is your first reaction?
How would you fit in with Vivint?”

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