Retention Representative Interview Questions

(Posted anonymously by job candidates)

10 Companies: 13 of 10

Time Warner Cable Interviews

9 Retention Representative Interview Questions and Reviews

See the latest Time Warner Cable Jobs

Cox Communications Interviews

5 Retention Representative Interview Questions and Reviews

See the latest Cox Communications Jobs

Vivint Interviews

2 Retention Representative Interview Questions and Reviews

See the latest Vivint Jobs

25 Interview Questions: 110 of 25

Sort by

Jul 23, 2014

Interview Question for Customer Retention Representative, "Customer Loyalty" at Vivint:

“Tell me about yourself.
What two components of customer service are most important to you?
When faced with a difficult situation, what is your first reaction?
How would you fit in with Vivint?”


Jul 10, 2014

Interview Question for Retention Representative at Vivint:

“All of the questions were very typical and easy to answer.”


Jul 9, 2014

Interview Question for Customer Retention Representative at Cox Communications:

“Star - interview”


May 17, 2014

Interview Question for Retention Representative at CenturyLink:

“The hardest part is seeing how you would be in that call center situation. They will pretend to be a customer and see how you are with listening to the "customer".”


Mar 27, 2014

Interview Question for Retention Representative at Time Warner Cable:

“I had to act as a retention rep with the interviewer. It became a scenario where he was the irate customer and I had to retain his business as well as upsell.”


Feb 21, 2014

Interview Question for Retention Representative at Time Warner Cable:

“What will not like the most about you in 3 months??”


Dec 22, 2013

Interview Question for Customer Retention Representative at Cox Communications:

“Remember a time you had a conflict with another employee. Explain the issue and what steps you took to resolve the issue.”


Nov 12, 2013

Interview Question for Retention Representative at Comcast:

“The question was how you handle upset customers. In most business you get the good and bad with customer service, in retention your talking to people who have made up their mind to leave the company…”


Aug 23, 2013

Interview Question for Retention Representative at Time Warner Cable:

“I didnt find any questions difficult to answer,It was a pretty basic interview.”


Apr 2, 2013

Interview Question for Retention Representative at Time Warner Cable:

“nothing difficult or unexpected...standard customer service questions such as how would handle an irate customer and tell me a time when you integrity was questioned”