Senior Customer Service Interview Questions

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“Whay was most difficult business challenge you have ever faced.”

“Are you willing to work for nearly nothing, experience extreme stress, and then face the threat of being terminated without reason are cause?”

“This was on a questionnaire they gave me: "What is the least amount of money (per hour) you are willing to accept?"”

“In an effort to test your basic knowledge of business acumen, how can Fedex improve public perception in regards to other competition, e.g. UPS. In order to give the company a leading edge in an...”

“The most unexpected question would possibly be what how would I handle an irate or out of control customer.”

“How do we know that you will not leave this position suddenly or abruptly?”

“Why do you want to work for this company”

“Why did you apply for the position?”

“How would you handle an upset customer calling in because he is unable to log into his account online and make his payment?”

“Nothing difficult, but I was asked how to I feel about working a schedule that changed every two weeks and if I was available to work Monday - Friday between the hours of 8 AM and 7 PM.”

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