Senior Customer Service Representative Interview Questions

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“I prepped for the interview, so I was prepared for the questions, probably the question where do see yourself in five years.”

“In an effort to test your basic knowledge of business acumen, how can Fedex improve public perception in regards to other competition, e.g. UPS. In order to give the company a leading edge in an...”

“This was on a questionnaire they gave me: "What is the least amount of money (per hour) you are willing to accept?"”

“The questions were pretty straight forward. Mostly the usual - Weaknesses, strengths, where do I see myself in a year, 5 years etc.”

“How do we know that you will not leave this position suddenly or abruptly?”

“Why do you want to work for this company”

“Why did you apply for the position?”

“Describe a time when you had to go out of your way for a customer?”

“How would you handle an upset customer calling in because he is unable to log into his account online and make his payment?”

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