Senior Service Representative Interview Questions

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“Tell me about a time you experienced a conflict with a team member and what did you do?”

“Tell me about a time when you had a difficult customer and how you handled it.”

“In an effort to test your basic knowledge of business acumen, how can Fedex improve public perception in regards to other competition, e.g. UPS. In order to give the company a leading edge in an…”

“This was on a questionnaire they gave me: "What is the least amount of money (per hour) you are willing to accept?"”

“How do we know that you will not leave this position suddenly or abruptly?”

“Why do you want to work for this company”

“Why did you apply for the position?”

“A lot of the questions are problem solving questions when you have faced issues in your workplace in the past.”

“How would you handle an upset customer calling in because he is unable to log into his account online and make his payment?”

“For me the most difficult was the assessment it was 45 mins long.”

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