Service Advocate Interview Questions

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“Unable to remember any specific or difficult question.”

“Many questions were basic customer service questions, such as how one would handle an irate customer over the phone.”

“Tell me about a time you had to explain something complex to a customer.”

“They asked about 5 questions, all loosely based on their Core Values”

“Name a time you put the company success over your own personal gain and what was the result?”

“Tell me about a time when you viewed unethical behavior at work...”

“Tell me about a time when you were given constructive criticism?”

“Tell me about a time you made a mistake and how were you able to correct it”

“How did I control my emotions while handling a stressful situation at work.? How did I resolve something which required accuracy at what I did? Was there any metrics at my last employment and...”

“None really, just make sure you sound excited about a call-center job, which obviously isn't the easiest thing in the world. I would advise to emphasize your ability to multi-task and your ability to...”

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