Service Management Interview Questions

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“There were no difficult questions. They just want to know if you are trainable because you will need to lean all about fuel management from scratch”

“How do you handle a mess up with an customer?”

“What was one time you had to deal with a difficult customer? (They asked this question at least 4-5 times in different wording)”

“Nothing over the top, all about past experiences and management style. However I asked about the dress code and was shocked by the response”

“What activities do you enjoy outside of your profession?”

“What are your goals for the next 5 years”

“How would yu teat an angry customer, that yelled and did not let you get a word in.”

“How would you handle a student unhappy with our services?”

“Asked me to described my ITSM and operations experience.”

“What qualifies you for this position?”

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