Service Representative Interview Questions

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“How many tennis balls are in this room and why?”

“If both a taxi and a limo were priced the exact same, which one would you choose?”

“Why is a man hole cover round?”

“There was only the one question. And that was to sell somthing to her.”

“When you experienced a tough customer, how did you handle him or her?”

“Questions were fairly simple”

“Advise a time that I had to use my interpersonal skills when assisting another employee. Give example of how I handled an irate customer.
Give an example of when you could not help a customer…”

“I was asked if I had customer service experience and how my computer and phone skills ranked.”

“What was the hardest decision you had to make while dealing with a very angry customer?”

“Imagine you're working for Geico and we are promoting a faster way to pay online. I caller calls in to make a payment and as you try to explain the new and fast way to pay they immediately say they…”

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