Service Representative Lead Interview Questions

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“if I were stuck on an island and could only have 3 things what would they be.”

“What was the most difficult sale? How did you overcome the objection and how can you translate that to banking?”

“Tell me about an ethical dilemma you were faced with in the work place.”

“Describe a time when you went above and beyond to help a customer out?”

“How would the people that work under you describe you?”

“what in your career background would you do over?”

“Give me an example of your most stressful job situation, how did you handle it, and what was the outcome?”

“Tell me about a time that you had to go above and beyond your normal duties to help a client. What was the situation and how did you handle it? What was the outcome? What could you have done...”

“How do you handle an upset customer?”

“Describe what you would do if you had an irate client on the phone and they threatened to pull their account.”

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