Service Team Leader Interview Questions

“Tell me about a time you didn't agree with your boss.”

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“What are your strengths?
What are your weaknesses?
If your ex-boss had to comment on your positives or areas of improvement, what he have to say?
What would your ex-team members say about you in 1 word?

You are travelling by bike after 9pm to Ooty when your bike stops due to a technical snag. You are in the forest area with no vehicles passing-by and no inhabitants near by. The gates for oncoming traffic won't open until the following morning. What are the 3 most immediate things you will do after you get off your bike to spend the night there?”

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“What's the best part of your recent job?
How do you deal wit issues like absenteeism, attrition, poor performance, etc?

You come to work after a 10-day vacation and find yourself alone on the office production floor. You look around and find that no other team leader has checked-in yet. One of your team members is sitting at the reception with her clothes torn and is crying inconsolably but is refusing to talk to anyone. All other representatives who are supposed to login for the 1st shift are protesting in the cafeteria about the bad food served there despite several complaints/feedbacks from them. Your clients have been trying to get you on the phone to ask why customer inbound calls are getting abandoned. Some of your customers have mailed you about their escalations and you are already past the deadline without replying to them because your back-up colleague didn't attend to it in your absence. There is a business review meeting scheduled in the next 1 hour with your boss and you still need to prepare the dashboard. How will you prioritize these challenges?”

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“I was also asked 3 questions that I know resemble the ones in the CAT exam. I don't remember the questions. But i do remember that when I asked the interviewer to tell me the answer and how he got it, he didn't know how he got it himself.”

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“If you were to prepare a productivity report for this process, what would it include?”

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“Explain a time when you had to mentor a coworker?”

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“What does great customer service embodies to you?”

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“Tell me about a time when you had to take a partner to attain a goal. What was the situation? What was the outcome?”

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“Tell me about a time when you had to deliver great guest service. What was the situation? What was the outcome?”

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