Services Interview Questions

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“You are in a boat which is in the middle of a pond and you are holding a rock in your hand. You throw the rock into the lake. Does the water level of the lake rise?”

“If you can not handle a problem with customer what will you do?”

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“Are you an introvert or extrovert?”

“It sounds like you are overqualified for this position? Also ridiculous scenario's for example 400 printers are delivered and they were ordered by another dept. You have 10 days to install them…”

“I was asked if I had customer service experience and how my computer and phone skills ranked.”

“Why do I want to leave my current job”

“"What new policy or procedure have you had to implement at a previous job, and how did you adapt to it?"”

“What was the hardest decision you had to make while dealing with a very angry customer?”

“How do you feel about monotonous, boring tasks?”

“Imagine you're working for Geico and we are promoting a faster way to pay online. I caller calls in to make a payment and as you try to explain the new and fast way to pay they immediately say they…”

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