Support Specialist Interview Questions

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“Using your visualization skills, starting from the top of a desktop computer, name the ports you would see.”

“How much experience do you have in call-center tech support?”

“"What is sysprep, and how is it used in an everyday computer enviornment?"”

“You are trying to access a file on a shared drive, but cannot (somewhat vague way to phrase question, but that is its intent I suppose)”

“Read a list of innovative ideas and choose one that suits JCPenney”

“They will ask predictable questions.”

“Final interview with Technology Director and Superintendent, the Superintendent points to the Director and asks me, "Do you want his job?"”

“Asked about specific details about a school project I did over 5 years ago. Also asked for a specific example of when I dealt with a difficult technical problem that I couldn't solve.”

“What would you do if you had someone on the phone who was angry on upset? Have you ever had a situation when a customer was angry or upset? Please describe how you handled that particular situation.”

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