Tech Support Agent Interview Questions

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“Hypothetical customer service scenario with a written customer service response-everyone in group had a random question- appeared about 6 different scenarios”

“What does WAN stand for?”

“Why would I want to work there?”

“Relate a situation in your life or past experience on how you troubleshoot a PC hardware problem.”

“No technical questions, most question geared to customer service.”

“There were no difficult or unexpected questions in the hiring process. It was fairly straightforward, if not tedious and unusual. The questions were for the most part multiple choice, and those…”

“The most difficult question the first interviewer asked was, "Have you ever dealt with an angry or frustrated customer? If so, how did you resolve the situation?".

I just answered with an incident…”

“None. I scored 100 on the test and I'm far from a genius.”

18 of 8 Interview Questions