Technical Support Agent Interview Questions

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“If you could change one thing about you, what would it be?”

“None, you would have to be very stupid not to be able to answer any of their questions”

“"Explain a time when you were unable to assist your customer."”

“He gave me a sample scenario where some computer equipment wasn't working properly. I had to explain to him what I would do, and what I thought had caused the problem.”

“What is the difference between a router and the Ethernet?”

“How would you handle a difficult customer?”

“Why did you move back and forth from WV to NM so much?”

“I honestly don't believe there was a difficult or unexpected question during the process.”

“There were no difficult or unexpected Question the lady who interviewed me was kind and made me feel relaxed”

“There isn't any out of the ordinary questions that are made towards you, mostly questions if Telenetwork will be right for you.”

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