Technical Support Manager Interview Questions

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“They were worried about how to interact/control the requests from their one major customer.”

“How do you see yourself fitting into the organization?”

“Most concern about working with customers”

“How would you handle it if your department's processes caused conflicts with another department within the company?”

“Record a 5 minute video detailing your relevant experience in technical support management.”

“How would you manage morale in an environment where your team is overworked and underpaid and have had no career advancement in 3+ years?”

“Why are you looking for a position here?”

“Do you have an accounting background.”

“How would you begin to implement metrics into a support team which currently doesn't really have any? What would you use to establish a baseline. (paraphrased)”

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