Telephone Banker Interview Questions

(Posted anonymously by job candidates)

7 Companies: 13 of 7

J.P. Morgan Interviews

5 Telephone Banker Interview Questions and Reviews

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Wells Fargo Interviews

3 Telephone Banker Interview Questions and Reviews

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Xerox Interviews

2 Telephone Banker Interview Questions and Reviews

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13 Interview Questions: 110 of 13 Sort by  

Aug 16, 2014

Interview Question for Telephone Banking at Astoria Financial:

“How would you respond to an irate customer within a two-minute time limit?”


Jul 30, 2014

Interview Question for Telephone Banker Specialist at J.P. Morgan:

“Majority of the questions were behavioral questions.For example, Name a time where a company policy made it easy for you to not follow the rules? This was a difficult one to answer.”


Jun 11, 2014

Interview Question for Anonymous at Chase:

“The usual questions such as, "Name a time when you have overcome a difficult situation with a customer and what you did to resolve it." Mostly hypothetical questions on different situations to see…”


Jun 5, 2014

Interview Question for Anonymous at J.P. Morgan:

“Why do you want to work for Chase? Why should we choose you to fill our position?”


Feb 2, 2014

Interview Question for Anonymous at J.P. Morgan:

“The impromptu telephone portion of the interview.”


Oct 12, 2013

Interview Question for Anonymous at Xerox:

“Why am I going to accept lower pay than what I am used to?”


Mar 16, 2013

Interview Question for Telephone Banking Consultant at Banco Popular De Puerto Rico:

“Reading a passage in spanish and answering comprehension questions which were not really straightforward.”


Jan 31, 2013

Interview Question for Anonymous at Wells Fargo:

“"Do you have any questions for us?" Come up with a question to ask the person questioning you. A good one is "what it he corporate culture"/ Sales/service oriented? etc?”


Jul 23, 2012

Interview Question for Anonymous at J.P. Morgan:

“ALL answers must pertain to SPECIFICS with DETAILS. ex tell me a time when you had to deal with an irate customer , what was the problem, how did you handle it and what was the outcome type of…”


Apr 4, 2012

Interview Question for Anonymous at Capital One:

“how do you handle difficult customers?”