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Wendy's Shift Supervisor Interview Question

I interviewed in Providence, RI and was asked:
"tell me about a time when a customer was very angry and you couldn't make them happy."
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Part of a Shift Supervisor Interview Review - one of 183 Wendy's Interview Reviews

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be honest....and be recent. everyone experiences at least one bad customer-the key is in how you resolved the conflict, and make sure you include information, such as if you invited the guest back, or thanked them, and listened to them and solved the issue-and if you couldn't solve it, make sure you explain why.
- Interview Candidate on Jul 10, 2010

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