Tier II Technical Support Interview Questions

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“none i can think of. The manager was very clear about his expectations.”

“They had a game of 20 questions in order to see your troubleshooting process, and they will choose something at random. Basically, they want to see your process; whether or not you get the right…”

“Give an example of how you have gone above and beyond in helping a customer?”

“The hardest thing was simply doing the computer tests before the interview. There is one to see how fast you can type. Then one to see how well you can listen to a customer on a call. There is one…”

“My school didn't focus too much on LDAP, so when they asked about LDAP I bombed those questions.”

“Most questions were technical questions and they were fairly easy”

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