Universal Associate Interview Questions

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“Tell me about a time when... You had to make a decision on your own on an important matter, and how you dealt with that... You had to deal with a difficult customer... you had a goal you wanted to…”

“Most questions were pretty basic, seeing as they printed them beforehand, probably from an online source. Best/worst customer service experience, mistake you made and how you learned from it, name a…”

“Describe a time when you had an angry customer and how you handled the situation.”

“typical interview questions, behaviroal and situational”

“Mostly they ask for many examples about dealing with customers, going beyond expectation, difficult situations, mediating, etc. Just the sheer amount of questions is overwhelming.”

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