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Monster Worldwide Customer Service Representative Interview Question

I interviewed in Brno (Czech Republic) and was asked:
"well, I don´t remember any too difficult or unexpected question, for me the whole process was totally unexpected :-) a little "funny" for me was as the two future colleagues during the personal interview wanted me to make a "test call" - to play that I am the CSR and they are the client. They gave me a peace of paper with the client´s "issue". Well, after I found out that I have been given whole 10 minutes to think about how to explain to somebody the questions "I created a Word document, how can I save it, how can I name it, how will I find it after saving and closing" I wondered what am I gonna do for 9,5 minutes :-)))"
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Part of a Customer Service Representative Interview Review - one of 75 Monster Worldwide Interview Reviews

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very nice, kindly, professional HR, helpful in any way during the hiring process but also after you are hired, helping with accomodation, medical care, whatever ...

- Interview Candidate on Nov 2, 2012

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