1-800 CONTACTS

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1-800 CONTACTS Jobs & Careers in Draper, UT

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8 days ago

Graphic Designer

1-800 CONTACTS Draper, UT

1-800 CONTACTS is a stable, fun, and creative workplace. Come enjoy perks like concierge dry cleaning and oil changes, on-site gym with free personal… 1-800 CONTACTS


3 days ago

Customer Service Representative

1-800 CONTACTS Draper, UT +2 locations

But the benefits don't end there. Come enjoy perks like free annual eye exams, unlimited sodas and beverages, an on-site massage therapist, a great… 1-800 CONTACTS


10 days ago

Software Engineer - Operations

1-800 CONTACTS Draper, UT

Software Engineer - Operations Why You Want This Job As a Software Engineer, you will be in an exciting position that develops, designs, and… 1-800 CONTACTS


30+ days ago

Software Engineer - ECommerce (Temporary up to 1 year)

1-800 CONTACTS Draper, UT

• Work with other team members in a paired-programming environment to develop quality C#/.NET, T-SQL code • Follow Agile/ XP development… 1-800 CONTACTS


30+ days ago

Data Engineer

1-800 CONTACTS Draper, UT

You will have the opportunity to get into the mind of a 1-800 Contacts customer and figure out what makes them order from us. You will work with the… 1-800 CONTACTS


19 days ago

BYU - STEM Career Fair

1-800 CONTACTS Draper, UT

For any questions you may have regarding follow up, please email… 1-800 CONTACTS


30+ days ago

Software Engineer (Temporary up to 1 year)

1-800 CONTACTS Draper, UT

• Work with other team members in a paired-programming environment to develop quality C#/.NET, T-SQL code • Follow Agile/ XP development… 1-800 CONTACTS


3 days ago

Voice Engineer

1-800 CONTACTS Draper, UT

Voice Engineer, IT Technical OperationsSnapshot of the Job • The Voice Engineer installs, maintains, tests, troubleshoots and repairs… 1-800 CONTACTS


30+ days ago

Shipping Clerk

1-800 CONTACTS Salt Lake City, UT

1800 CONTACTS is seeking a forward thinking, motivated, Shipping Associate. The ideal candidate… 1-800 CONTACTS


30+ days ago

Receiving Clerk

1-800 CONTACTS Salt Lake City, UT

1800 CONTACTS is seeking a forward thinking, motivated, Receiving Associate. The ideal… 1-800 CONTACTS


1-800 CONTACTS Reviews

81 Reviews
4.4
81 Reviews
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1-800 CONTACTS CEO and Director Brian Bethers
Brian Bethers
33 Ratings
  • 1 person found this helpful  

    Exceptional in many ways, but the company culture isn't what it used to be and agent software tools are mediocre.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rx Specialist in Draper, UT
    Former Employee - Rx Specialist in Draper, UT

    I worked at 1-800 CONTACTS full-time (more than 3 years)

    Pros

    Good benefits (including tuition reimbursement) and incentive programs. Full benefits available for agents working 30+ hours a week. Exceptional company events. Many opportunities to move up in the company. Fosters innovation from agents. Exceptional customer service values/standards. Good lower-level management. Lots of awesome coworkers.

    Cons

    Family-feeling environment is giving way to concern for the bottom line. Rx Specialist agents are required to use an array of software applications which are generally poorly designed, poorly integrated, and often dated/buggy. Customer Service and Rx Specialist (aka "Compliance") departments are very siloed, which leads to inconsistent customer service. Lack of a procedural manual creates an unnecessary hurdle for new agents and leads to occasionally inconsistent coaching and evaluation of work.

    Advice to ManagementAdvice

    Restore the company culture. Invest in soundly-constructed software for the benefit of employees and customers.

    Recommends
    Neutral Outlook
    No opinion of CEO

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