1-800 CONTACTS Jobs in Draper, UT

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11 days ago

Manager, Inbound Sales/Service

1-800 CONTACTS Draper, UT

• Develop, coach and mentor Customer Service Representatives to deliver exceptional quality and sales performance results. • Administer weekly… 1-800 CONTACTS


30+ days ago

Coordinator, Email & Marketing Data

1-800 CONTACTS Draper, UT

You’ll be functioning in three main areas; email campaign management, campaign data segmentation an analysis and ad hoc programs. Email Campaign… 1-800 CONTACTS


13 days ago

Software Engineer

1-800 CONTACTS Draper, UT

• Experience programming with C#/.Net in an n-tier environment (3.5 and above is preferred… 1-800 CONTACTS


30+ days ago

Marketing Media Buyer

1-800 CONTACTS Draper, UT

including campaign analysis, budget reconciliation, ad trafficking, managing value-add placements, and social media monitoring. You’ll gain an… 1-800 CONTACTS


19 days ago

QA Analyst

1-800 CONTACTS Draper, UT

• Improve testing and qualify applications for release • Champion optimizing the build/release mechanisms and help Software Engineers to increase… 1-800 CONTACTS


17 hrs ago

Customer Service - Compliance Associate – new

1-800 CONTACTS Draper, UT

Customer Service - Compliance Associate Why You Want This Job As a Customer Service - Compliance Associate, you will be able to let your… 1-800 CONTACTS


9 days ago

QA Test Analyst

1-800 CONTACTS Draper, UT

• Analyze business user requests and developing acceptance criteria that can be used by development to determine the “completeness” of the request… 1-800 CONTACTS


3 days ago

Shipping Clerk – new

1-800 CONTACTS Salt Lake City, UT

Shift 2: Monday - Friday, 12:00pm to 8:00pm, with 1-2 Saturdays worked per month. Off… 1-800 CONTACTS


3 days ago

Inventory Clerk – new

1-800 CONTACTS Salt Lake City, UT

Shift Requirements: Monday - Friday, 8:00pm to 12:00midnight. Things You’ll Do: • Complete all assigned cycle counts • Pull expired and… 1-800 CONTACTS


15 days ago

Customer Service Representative

1-800 CONTACTS Salt Lake City, UT

But the benefits don't end there. Come enjoy perks like free annual eye exams, unlimited sodas and beverages, an on-site massage therapist, a great… 1-800 CONTACTS


1-800 CONTACTS Reviews

4.4
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1-800 CONTACTS CEO and Director Brian Bethers
Brian Bethers
34 Ratings
  • Helpful (1)

    Exceptional in many ways, but the company culture isn't what it used to be and agent software tools are mediocre.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rx Specialist in Draper, UT
    Former Employee - Rx Specialist in Draper, UT

    I worked at 1-800 CONTACTS full-time (more than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits (including tuition reimbursement) and incentive programs. Full benefits available for agents working 30+ hours a week. Exceptional company events. Many opportunities to move up in the company. Fosters innovation from agents. Exceptional customer service values/standards. Good lower-level management. Lots of awesome coworkers.

    Cons

    Family-feeling environment is giving way to concern for the bottom line. Rx Specialist agents are required to use an array of software applications which are generally poorly designed, poorly integrated, and often dated/buggy. Customer Service and Rx Specialist (aka "Compliance") departments are very siloed, which leads to inconsistent customer service. Lack of a procedural manual creates an unnecessary hurdle for new agents and leads to occasionally inconsistent coaching and evaluation of work.

    Advice to Management

    Restore the company culture. Invest in soundly-constructed software for the benefit of employees and customers.

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