1-800-Flowers.com Jobs & Careers

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16 days ago

Manager, Call Center Operations and Analytics

1-800-Flowers.com Carle Place, NY

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12 days ago

E-Commerce Marketing Manager at 1800Baskets.com

1-800-Flowers Melrose Park, IL

1800 Baskets.com is looking for a E-Commerce Marketing Manager to oversee the development and execution of the companys promotional strategies and… Glassdoor


20 days ago

Operations Engineer

1-800-Flowers.com Carle Place, NY

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4 days ago

Food Production Associates at Cheryl's

1-800-Flowers Columbus, OH

• Full time seasonal openings • Must be able to lift up to 50pounds • Repetitive work with the use of hands and arms • standing for up to a… Glassdoor


20 days ago

Senior Java Developer

1-800-Flowers.com Carle Place, NY

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20 days ago

Senior Network Engineer, IT

1-800-Flowers.com Carle Place, NY

This position requires the core competencies in various disciplines within IT Networking. The candidate will provide support in all aspects of… Glassdoor


4 days ago

Gift Production Associates (Warehouse, Assembly) at Cheryl's

1-800-Flowers Columbus, OH

All positions required the ability to lift up to 50 pounds, repetitive use of hands and arms, standing for up to a 10 hour shift and work in an… Glassdoor


20 days ago

Software Engineer

1-800-Flowers.com Carle Place, NY

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20 days ago

Senior Designer, Digital Marketing

1-800-Flowers.com Carle Place, NY

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5 days ago

Manager, Website Analytics

1-800-Flowers Carle Place, NY

What could be better than an opportunity to deliver smiles? At 1800Flowers.com, we are looking for qualified teammates to join our growing… Glassdoor


1-800-Flowers.com Reviews

84 Reviews
3.2
84 Reviews
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1-800-Flowers.com Chairman and CEO Jim McCann
Jim McCann
52 Ratings
  1.  

    Service and Sales Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Westerville, OH
    Current Employee - Customer Service Representative in Westerville, OH

    I have been working at 1-800-Flowers.com part-time for less than a year

    Pros

    Work and training are all done from home which is really convenient. Pay is good it is above minimum wage. You have an opportunity to interact with customers from all over. You get a paycheck bi weekly. Some savings on things from time to time. You learn a lot of systems and get to data entry. It is a professional environment. There are supervisors on duty and tech support available to assist.

    Cons

    Mentor can be very rude and unhelpful belittle you for helping customer,their system constantly crashes and the management expects you to keep upset customers on hold the entire time until it comes back up. Angry customers. Rude Mentors. No benefits. The string you along and make you believe they may keep you as a permanent employee but they do not. .If you ask a question the managers treat you like you are an idiot in front of others in the room. You work all holidays. The calls are back to back with few breaks.They constantly change your schedule you are expected to check it daily and it sometimes changes by the hour.

    Advice to ManagementAdvice

    Hire mentors that Care to help make customer service better.Instead this mentor belittle you for helping customer. Fix your system to where it does not crash. Have realistic expectations. Provide benefits or at least do not string people along. Hire enough people to where the customers are not holding for so long.The mentors often do not even know the answers to what we ask. Provide them with training.There is no communication. We are expected to clean up mentors messes and when a customer asks for supervisor they will not accept call.Offer some benefits and a more predictable schedule.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO