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1NW Contact Photos
Doesn't RecommendNegative OutlookNo opinion of CEO
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at 1NW Contact full-time (Less than a year)
The best thing was I was able to work from home and pick the schedule/shift I was available for. The people I worked with were great, good attitudes, great sense of humors, and very nice. Sales position for DME (durable medical equipment). Spoke with elderly people on medicare about medical equipment such as back braces and knee braces for example.
Unpaid training. Training was 4 days and we rushed through it, then we were put on the phones. No direct deposit and no benefits. Also this is a 1099 position so you're responsible for your own taxes. High turn over rate. Due to the fact your job is solely relies on conversion ie how much you sell during your shift, well that's why the turn over rate is so high. Last I heard a supervisor quit after having to fire MANY agents over their low conversion rates. I also heard they were manipulating pay checks when the calls were slow that they wouldn't have to pay people for the time they were logged into the phones. The position I applied for stated "Customer Service Representative", NOT sales! The worst thing was the client they do business with is unethical. I googled it online and this client was brought into court regarding medicare fraud. Basically using unethical sales tactics to sell medical equipment.
Advice to Management
1NW Contact is a good company in itself. However you need to evaluate your clients and be sure that you're doing business with an ethical company that hasn't been brought up on serious accusations such as defrauding Medicare and their patients. My second piece of advice is you need to chose supervisors over campaigns based on whether they can be diplomatic and lead by example. In other words, several people had an issue with one particular supervisor because of her poor attitude and snarky behavior towards them. A few of them tried to speak with someone above her regarding personality conflicts, instead this agent was told by 2 other supervisors and the project manager, that there was no one to assist with conflicts that arose between people. Now correct me if I'm wrong, but isn't the Project Manager the one who is trained to handle such? I mean, the Project Manager is after all over seeing this campaign, right?? So I went online again and pulled Project Manager definitions up and guess what I found?? The Project Manager DOES indeed have the training to handle conflicts in the project they're assigned to, as well as conflicts between employees that are working ON that project!