1st Source

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1st Source Customer Service Representative III Jobs & Careers

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1st Source Reviews

11 Reviews
3.3
11 Reviews
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Recommend to a friend
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1st Source Chairman, President, and CEO; Chairman and CEO, 1st Source Bank Chris Murphy III
Chris Murphy III
4 Ratings
  1.  

    Good People, Needs Improvement on Everything Else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at 1st Source full-time (more than 5 years)

    Pros

    Work-life balance is good, standard banking hours and major holidays off, so long as you're not at an extended hours branch/in-store branch. 401k match and health insurance provided at full-time. Many great people throughout the organization trying to advance it and really do care about their customers. Very efficient teller training program, when you complete it you feel knowledgeable about what you are doing. If you're in the South Bend area very well known which helps a lot in some situations. When it comes to come other areas, especially the Valpo region you'll find that you are constantly describing it as the bank with the orange sign. Do donate to a lot of organizations in the community though there isn't any initiatives for actual volunteer work.

    Cons

    Pay is sub-standard compared to typical banks. Tellers make more on average just about anywhere else. Upper management is completely out of touch with their employee base. There is no such think as confidentiality, I frequently was told professional/personal information about fellow co-workers, some of whom I had never even met and frankly it was not any of my business. Poor/negative leadership in certain areas, especially the Valpo region from the top down, which results in high turnover. A huge emphasis on sales that are based off of previous years and don't take into account changing markets/typical rise and fall of business (loans/accounts typically fall off in the colder months). Constantly feel forced to push products on people that are not in their best interests. Undecided target market and poor account options for students, but an application, which turns out to be less than reliable and doesn't have the basic functions of most banking apps. In general a lack of apathy towards any type of technological advance will frustrate you and your customers. The marketing department has somehow managed to supersede the position of the Consumer Banking VP and ends up making decisions that are in no one's best interests and communicated poorly throughout the bank.

    Advice to ManagementAdvice

    The amount of responsibility tellers have is worthy of higher pay than one could make at a fast food employer. They are handling thousands and thousands of dollars at a time and are not respected for everything they have to know. Accept that banking technology is the future and get on board because the amount of customers I saw walk away because of this was insane. I myself still kept my account at another financial institution because I found it more convenient and easy to use. Take a second look at some of your management and what is happening on the ground level outside of South Bend, In regions farther away that don't take scrutiny like South Bend, managers run amok and behave in a way that I never found in the Central region. Degrading of employees and clients, lack of confidentially, and lack of communication to name a few.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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