2Wire

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2Wire Reviews

48 Reviews
2.3
48 Reviews
Rating Trends

Recommend to a friend
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2Wire President, CEO, and Director Pat Romano
Pat Romano
26 Ratings
  1.  

    Unsatisfying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ

    I worked at 2Wire full-time (more than 5 years)

    Pros

    - Paid holidays and 1.5x overtime on holidays worked.
    - Can be a fun atmosphere if you know the right people.
    - Tempe call center is near decent locations for lunch options.
    - Quarterly BBQ lunches and occasional one-off days with free food to reward agents when the call center exceeds expectations.
    - Decent health benefits, fairly inexpensive.

    Cons

    - 24/7 call center environment leads to work schedules that can impact home/work life balance (good luck getting weekends off). Schedules change based on business needs — tough to predict how many months you'll get to keep your schedule.
    - Rampant favoritism on both agent and supervisor levels. Supervisors have clear favorites on an agent-level and they are often the people that get promoted to supervisor when the position is posted. Management is lax over most supervisor’s performance and commitment to daily/weekly tasks. Not uncommon to witness supervisors disappear for well over an hour to take lunch breaks, consistently show up late and/or not work the 9 hours they are scheduled to work.
    - Constantly a lapse in communication regarding process changes and information critical to job function.
    - Not unusual to overhear leadership air grievances over them being overworked or feeling a lack of appreciation.

    Advice to ManagementAdvice

    Create a legitimate path for career growth opportunities rather than blow hot air about it being in the process of development.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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