ACD Direct Jobs & Careers in Huntsville, AL

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ACD Direct Reviews

20 Reviews
20 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Merrill Moore
5 Ratings

    Couldn't be worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Agent  in  New York, NY
    Former Employee - Customer Service Agent in New York, NY

    I worked at ACD Direct as a contractor for less than a year


    The "Idea" of working form home. And that's stretching it. I couldn't think of anything else.


    Where shall I start?! Low pay, demeaning culture. They constantly threaten you with "Errors" which can ultimately lower your pay rate or terminate you. The only reward system they have is to offer you points which amount to basically "Buying" trinkets advertising their company. There is hardly any work to be had. Whatever work you do end up getting pays next to nothing. You're lucky to make $5 an hour on a good day! "Leads" think they are all that. Constantly shushing employees and putting them down in chat rooms. I imagine leads make 5 cents more per hour. This really was a horrible experience which I would not recommend to anyone. Home or not!

    Advice to ManagementAdvice

    Stop the madness! Change everything!

    Doesn't Recommend
    Disapproves of CEO