ADT Security Services

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ADT Security Services Jobs & Careers in Irving, TX

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20 days ago

Senior Analyst, Oracle

ADT, LLC Irving, TX

This role is responsible for Production Support, Monitoring and Maintenance of the existing Oracle E-Business Suite implementation, enhancements and… CareerBuilder


22 days ago

CUSTOMER SERVICE REPRESENTATIVE II

ADT Irving, TX

CUSTOMER SERVICE REPRESENTATIVE Great opportunity if you have excellent customer service skills! Do you want to work in a fun, ambitious… CareerBuilder


22 days ago

EMERGENCY DISPATCHER OPERATOR

ADT Irving, TX

EMERGENCY DISPATCH OPERATOR Great opportunity if you have excellent customer service skills! Do you want to work in a fun, ambitious working… CareerBuilder


30+ days ago

Inside Sales Representative-Inbound

ADT, LLC Irving, TX

We are currently interviewing for our January 7th training class. ADT seeks sales-oriented, customer-focused representatives to join its Inside… CareerBuilder


6 days ago

Application Developer - PL/SQL

ADT, LLC Irving, TX

This position will be a key resource on data feeds development team. Team member will develops, designs, maintains, tests, installs, and modifies… CareerBuilder


22 days ago

TECHNICIAN I - FSC - CUSTOMER SERVICE REPRESENTATIVE

ADT Irving, TX

TECHNICIAN I – FSC - CUSTOMER SERVICE REPRESENTATIVE Great opportunity if you have excellent customer service skills! Do you want to work in a… CareerBuilder


24 days ago

Business Account Executive

ADT Security Services, Inc Dallas, TX

This person is the ADT "brand steward", charged with telling the ADT story and clearly demonstrating that ADT is the leading electronic security… Percipio Media


30+ days ago

Administrative Processor

ADT Fort Worth, TX

• Coordinate, prioritize, and schedule installations. • Use Telemar system to schedule installation appointments. • Confirm all installation… CareerBuilder


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ADT Security Services Reviews

680 Reviews
2.5
680 Reviews
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ADT Security Services CEO Naren Gursahaney
Naren Gursahaney
237 Ratings
  1. 2 people found this helpful  

    Working for ADT Security Services for the past 4 years was an experience in change.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech 1+ in Irving, TX
    Former Employee - Tech 1+ in Irving, TX

    I worked at ADT Security Services full-time (more than 3 years)

    Pros

    they have evolved from being a part of TYCO since they split into their own for small business and home security in 2012. The evolution is still in progress as far as ADT having set their own precedence and procedures and getting them right but they are trying and most importantly they are now a Customer obsessed culture.

    Cons

    The transition has been a hard one and could have been thought out and prioritized a bit better. They brought in some third party company to tell them how to make the customer experience better and without this company having a full understanding of what our dept actually does they suggested unrealistic expectations for us. We as field support agents (techs) are not call center reps, more like data center reps with some tech support, billing, contracts, and other things thrown in the mix.

    Advice to ManagementAdvice

    Stop with the micro-management the third party (has no idea what they are talking about) company suggested and get back to letting us do what we do best and keep on with bettering the customer (our's are field techs) experience. Find ways to make their jobs easier not ours and consequently theirs.

    Recommends
    Positive Outlook
    Approves of CEO

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