ADT Security Services
ADT, LLC – Evansville, IN
The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding… CareerBuilder
ADT, LLC – San Diego, CA
The ADT Residential Custom Home Services Sales Manager is responsible for leading and managing a team of Custom Home Services Sales Representatives… CareerBuilder
ADT – Jacksonville, FL
COLLECTOR Great opportunity if you have excellent customer service skills! Do you want to work in a fun, ambitious working environment where… CareerBuilder
ADT – Jacksonville, FL
CONTRACT SERVICES PROCESSOR - CUSTOMER SERVICE Great opportunity if you have excellent customer service skills! Do you want to work in a fun… CareerBuilder
ADT, LLC – Irving, TX
We are currently interviewing for our January 7th training class. ADT seeks sales-oriented, customer-focused representatives to join its Inside… CareerBuilder
ADT – Aurora, CO
TECHNICAL CUSTOMER SERVICE REPRESENTATIVE Great opportunity if you have excellent customer service skills! Do you want to work in a fun… CareerBuilder
ADT, LLC – Aurora, CO
The Senior Manager, Account Management Service Center (SM, AMSC) partners with the VP, Customer Account Services to effectively manage the AMSC team… CareerBuilder
ADT, LLC – Melville, NY
This person is the ADT "brand steward", charged with telling the ADT story and clearly demonstrating that ADT is the leading electronic security… CareerBuilder
ADT Security Services Inc. – Charlotte, NC
The ADT Corporation (NYSE: ADT) is a leading provider of electronic security, interactive home and business automation and monitoring services for… CareerBuilder
ADT, LLC – Aurora, CO
To prepare and audit all customer documentation from U.S. and Canadian Authorized Dealers to ensure ADT requirements are met for funding purposes for… CareerBuilder
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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at ADT Security Services full-time (less than an year)Pros
The commissions are pretty good. Customer Service will do anything they can to help you when you are in a weird situation. The referral program is tremendous! ADT does seem to actually care about the customers.Cons
ADT is the largest player in the industry, but the name recognition is not what I thought it would be. More people than I thought have had bad experiences with ADT. I am shocked how many! The training I had in my office and as I watched other new reps was horrible. It was a bunch of waiting around on the Manager while they deal with customer issues. The training was full of a bunch of stuff that ended up being useless. The information I actually needed was learned on the job, which is too late. They do send you for 4 days to a Training class in either Dallas or Jacksonville. The class is pretty good, the Instructors are AWESOME! Everyone I speak to say their Instructor was great. My Instructor, Mr. Z was extremely impressive!
From an operational standpoint, it is a disaster! There are way too many moving parts. Too many phone numbers to call for similar issues. Too many websites as well. I bet I have 25 different user ID's and passwords. It is completely ridiculous! Even my boss who loves ADT thinks so, everyone does.
You are given some leads, but not a minimum amount. You need to sell at least 15 total units in a month and 4-6 of the units need to be self-generated. That's not an actual issue, unless you aren't given enough leads to make sales and get referrals. The lead flow seems to not be equally distributed to the sales reps at all. It seems to be completely random. Sometimes even the best, most experienced reps get less leads for no known reason.
The equipment pricing is expensive.
ADT has authorized dealers who sell to the same customer base and are allowed to offer much better deals than Corporate Reps, such as myself. 100% of the reps in my office think it isn't fair. Why can't the pricing be the same. We lose a bunch of sales to Dealers because they have much better deals to offer, plus when we try to explain it to the Customer, it confuses them!
After shopping other avenues of hime security, ADT is not close the best from a technological standpoint. The equipment works, but it isn't the best by any means. The wireless Cameras are horrible, there are so many tech issues. Plus the Camera system are so expensive most people laugh when you tell them the cost of one Camera.
The sales pressure from your boss can be high, depending on your manager.
ADT Sales Rep Position was voted the 7th worst job in the US. I didn't know that before I took the job.Advice to ManagementAdvice
The company is so big, I'm not sure if you can resolve the big issues. Fix the operations and the cost. Dealers should offer the same exact pricing.Doesn't RecommendNegative OutlookDisapproves of CEO