APAC Customer Services

  www.apaccustomerservices.com
  www.apaccustomerservices.com

APAC Customer Services Jobs & Careers in Davenport, IA

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Show:  All Results Last 7 Days
24 days ago

Representative, Customer Service

APAC Customer Services, Inc. Davenport, IA

Provides a variety of customer services through inbound calls, outbound calls, email, and online web chats. Serves as… CareerBuilder


3 days ago

Client Service Professional

APAC Customer Services, Inc. Davenport, IA

We are looking for people who exhibit very strong customer service skills and have basic computer knowledge and navigation skills. Each agent must… api.jobaline.com


3 days ago

Service Advocates

APAC Customer Services, Inc. Davenport, IA

. We have a fun and friendly work environment with advancement opportunities as early as 90 days! We look forward to speaking with you. Call Center… api.jobaline.com


3 days ago

Customer Support Associate

APAC Customer Services, Inc. Davenport, IA

. We offer a fun and friendly work environment, full benefits, rapid advancement opportunities, and a fulltime dedicated schedule! Call Center… api.jobaline.com


3 days ago

Customer Service Specialist

APAC Customer Services, Inc. Davenport, IA

. We offer a fun and friendly work environment, full benefits, rapid advancement opportunities, and a fulltime dedicated schedule! Call Center… api.jobaline.com


3 days ago

Call Center Representative

APAC Customer Services, Inc. Davenport, IA

We are looking for people who exhibit very strong customer service skills and have basic computer knowledge and navigation skills. Each agent must… api.jobaline.com


3 days ago

Customer Service

APAC Customer Services, Inc. Davenport, IA

We are looking for people who exhibit very strong customer service skills and have basic computer knowledge and navigation skills. Each agent must… api.jobaline.com


3 days ago

customer service clerk

APAC Customer Services, Inc. Davenport, IA

We are looking for people who exhibit very strong customer service skills and have basic computer knowledge and navigation skills. Each agent must… api.jobaline.com


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APAC Customer Services Reviews

214 Reviews
2.3
214 Reviews
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James P. McGrath
52 Ratings
  1.  

    Horribly managed company, but met some great people there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative- Inbound in Davenport, IA
    Current Employee - Customer Service Representative- Inbound in Davenport, IA

    I have been working at APAC Customer Services full-time (more than 8 years)

    Pros

    Co-corkers. I met some of my best friends there.

    Very easy to move up in the company --- but negatively, that is because of their great difficulty in retaining employees and high turnover rate at all levels of the business.

    There are a couple of programs that have great bonus potential, but usually whenever too many people make bonus, they change the structure so no one can realistically meet the goals.

    Cons

    Horrible wages, they have eliminated raises, and they pay by program.... different programs are paid differently, some have bonus potential, some do not. I make over several dollars an hour less an hour than I did several years ago.... making less the longer I am at a job is very unsatisfying. Making the same as a kid out of high school with no experience when I have been in customer service longer that that same kid has been alive is a direct insult. Once too many people make bonus, they entirely change the structure so that they don't have to pay bonus any more.

    Insanely high turnover rate. Almost constant new hire classes going on in all areas of the company.

    Incompetent management, incompetent upper management, high turnover rate there as well.

    Horrible environment, broken computers, phones, equipment - my floor alone has about 8 different styles of chairs in all kinds of shapes and sizes and colors because they never replace anything - they just bring in more used junk from another branch of the company rather than buy us nice things.

    Everyone is told different things.... one person is told that an action is mandatory, and then another is told that same action will get you a write up. No consistency in monitors, advice, training (if you even get any refreshment training at all) ... no consistency in anything.

    Nasty dirty environment - everyone jokes when they see team leads pull people off the phones to dust and clean that they know the client is coming in and they have to pretend we are always clean and dust and vacuum..... can you believe they pull people OFF THE PHONES to do the cleaning? If anyone is a client of this business, PLEASE come in and do a surprise visit to see how it is really run..... you would be shocked.

    Clients come in and want to pull people off the floors for a "focus group" to get an honest feedback from employees of what they think about the company and how it is ran - what clients do NOT know is that those people have been specially selected before hand and told what to say - and if they tell what really happens they will be FIRED. Yes, they are threatened...

    Advice to ManagementAdvice

    Pay a living wage. Better wages = longer term employees, lower turnover, higher attendance and better quality employees. Give us a better environment on the call floor. Stop treating us like babies. Make management follow the same rules as the floor - no food on floor, no fast food glasses, penalties for being consistently late, no yelling and screaming and PLEASE - NO inappropriate conversations on the floor... Our clients on the phone can hear your loud mouths and they are offended by you yelling "NO ONE gets a POTTY BREAK until we are OUT OF QUEUE" Or even worse, griping how you got called in because you are hung over from the night before.... yes, that offends clients.

    Stop trying to build walls between supervisors and their teams.... You should encourage friendliness, not condemn it. We, as service reps, are much more likely to preform well for team leads that we have a good relationship with..... but recently we were forced to remove friends on facebook who were not at our same "level". Many of the these friends were family or friends way before we were even working there. I am not talking about "relationships", just friends..... What business is it of a company who is on our facebook page? I understand a no dating policy, or not bashing your employer on your facebook wall.... but really? Stop micromanaging us!

    Please stop the pettiness and the need to control us in and out of work. Work with us in choosing our schedules, realize that we all have lives and kids and schedules that may need adjusting now and then. Listen to us, don't blow off our issues, if you don't know the answer then find out.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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