ARHD

www.remotehelpdesk.com

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ARHD Reviews

29 Reviews
3.2
29 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ARHD CEO Rich Rubenstein
Rich Rubenstein
22 Ratings
  •  

    Very Misleading Terms of Employment. Potential hires BeWaRe!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Helpdesk Analyst in Eldersburg, MD
    Former Employee - Senior Helpdesk Analyst in Eldersburg, MD

    I worked at ARHD full-time (more than 3 years)

    Pros

    Telecommuting. Exposure to many different client IT environments which is good for developing and diversifying skill set.

    Cons

    Zero training. Lack of TrusT and confidence in employees. Mgmt maintains that micro-management is the Only Way to Operate in this work from home environment. Very little time to on-ramp new clients and learn their environment so you can provide high level of service to them which leaves you quite often looking like the HelpLess Desk to clients. Billable time concept is completely lost when there is so much overhead and off-hours work you must do to keep up with the administrative part of the job. Expected to put in a LoT of time off-the-clock with no compensation. Hired to work a schedule that was conducive to my needs and scheduling then thrust into a situation where pressure was put on me to work "shift work". When I refused to rearrange my schedule, my free and family time for this company, I was dismissed, which quite honestly was a blessing in disguise as I am making more $ than I ever have and working hours that work out for me and my family.

    There is also someone in management who, unfortunately, others are unwilling, afraid or intimidated about being frank and honest about. This person is sexist, racist and has a huge ego. They facilitate the "us vs. them" mentality within the company, which is completely counterproductive. It amazes me to this day that this kind prejudice can thrive and exist in a company of this size. It is a testament to the huuuge amount of turn-over the company experiences. If you're looking for somewhere to settle into long-term, it is advised you look elsewhere.

    I think in the beginning, the company had a good concept to market. Its just a shame that a few people can take a "good" thing and run it into the ground and ruin it.

    Advice to ManagementAdvice

    You're better off perfecting your golf game; hire someone with a personality and some real people skills to run the company for you!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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