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AT&T Customer Service Representative Jobs & Careers

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Show:  All Results Last 7 Days
16 days ago

Customer Service Representative (CC)

AT&T Davenport, IA +9 locations

Bottom line? When our customers think of AT&T, theyll think of you. Whats in it… AT&T


10 days ago

Customer Service Representative

AT&T Rantoul, IL +3 locations

The essential functions listed below are representative of duties performed by this job title. Duties generally include but… AT&T


8 days ago

Bilingual Customer Service Representative (CC)

AT&T Miami, FL

Position reports to a Mobility Sales and Service inbound call center where employees provide outstanding customer service and are responsible for… AT&T


6 days ago

Leveraged Service Representative Sales

AT&T Oklahoma City, OK +4 locations

pay plus incentives. What you'll do as an AT&T Leveraged Service Representative: • Consult with… AT&T


9 days ago

Leveraged Service Representative

AT&T Arlington, TX +3 locations

pay plus incentives. What you'll do as an AT&T Leveraged Service Representative: • Consult with… AT&T


10 hrs ago

Senior Field Service Representative – new

AT&T San Diego, CA

Our Senior Field Service Representatives install, repair and troubleshoot IP products and services including but not limited to Avaya, Adtran, or… AT&T


3 days ago

Field Service Representative

AT&T Anaheim, CA

Our Field Service Representatives install, repair and troubleshoot IP products and services including but not limited to Avaya, ShoreTel, Nortel… AT&T


8 days ago

Service Specialist Fort Worth TX

AT&T Benbrook, TX

Assists customers who visit a Device Support Center with problem resolution. Handles telephone and face to face contacts. Answers questions and… AT&T


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AT&T Reviews

6,250 Reviews
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6,250 Reviews
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,925 Ratings
  1. 38 people found this helpful  

    Awesome! Very positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant

    I have been working at AT&T full-time (less than an year)

    Pros

    1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line.

    Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them.

    Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

    Cons

    The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well.

    Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

    Advice to ManagementAdvice

    Let your team members know you appreciate their hard work and dedication and with out them, they wouldn't have customers.

    Recommends
    Positive Outlook
    No opinion of CEO

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