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I have been working at AT&T full-time (Less than a year)RecommendsNeutral OutlookNo opinion of CEORecommendsNeutral OutlookNo opinion of CEO
Gain a lot of knowledge. Learn new things every day. I had an amazing manager.
They expect ridiculous goals to meet while taking 2 chats at the same time. And the systems we use aren't even the best for multi tasking to allow you to multi task efficiently. I worked at convegys, so the party was less since att was the client for convegys and they took about 5.00 an hour from the agents.
Advice to Management
Those who haven't taken chats before, please understand how much stress is upon your agent's.