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AT&T Jobs & Careers in Omaha, NE

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13 days ago

RETAIL SALES CONSULTANT [

AT&T Omaha, NE

Find out what it's like to work in an industry that's not about to slow down- with a company that has a legacy of successful innovation. • Start… AT&T


26 days ago

Retail Sales Consultant - Omaha, NE (Omaha L Street)- Bilingual Spanish Required

AT&T Omaha, NE

Find out what it's like to work in an industry that's not about to slow down- with a company that has a legacy of successful innovation. • Start… AT&T


5 days ago

Retail Sales Consultant Omaha NE (L Street) Bilingual Spanish Required

AT&T Omaha, NE

Find out what it's like to work in an industry that's not about to slow down- with a company that has a legacy of successful innovation. • Start… AT&T


7 days ago

Sales Support Representative Omaha NE (Omaha L Street)

AT&T Omaha, NE

AT&T: So Much More of What You Work For Looking for an opportunity where you can put your energy and enthusiasm to work? Of course you are… AT&T


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AT&T Chairman and CEO Randall L. Stephenson
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  1. 1 person found this helpful  

    What have you done for me today?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant in Omaha, NE
    Current Employee - Retail Sales Consultant in Omaha, NE

    I have been working at AT&T full-time (more than 5 years)

    Pros

    The benefits of working in a unionized workplace are tremendous. Solid pay, benefits and double over time on holidays. The job does not require a college degree, only a friendly demeanor is required.

    Cons

    Commission is not what it used to be, and should never be relied on. The commission structure was changed in 2013 to emphasize new growth over quantity. You can help 20 people in a day and still get yelled at because they did not add new services. Helping existing customers is a waste of time, unless they are adding new monthly revenue to their bills. Pressure to sell things to customers they don't want or need is extreme. There are sales goals, and there are goals set so high the only way to achieve is through fraud, with holding information, or misleading.
    Work life balance is horrendous. No set schedules, never leave work on time, schedule can be changed last minute to suit managers whims, meetings at 7am in morning on the same day you work till 830pm, 6 day work weeks when someone takes a vacation, the list goes on. While the money is decent you have to ask yourself if it is worth never having a weekend off, and never being able to have regularly scheduled activities?
    They say all bad stuff rolls down hill. Management at the top has set unreasonable goals and that pressure continues down hill until it hits the sales consultants. Here is an incomplete list of goals each rep has to measure up to. New small business activations, new activations, new monthly reoccurring revenue, accessory or one time sales, new tablets activated, new hot spots activated, wireless home phone systems activated, Isis mobile wallet activations, mobile protection packs sold (which is NOT the same as insurance, insurance costs less), and so on.
    Now have a member of management critique every interaction with a customer you do and hold you to that incomplete list above. Did you hit each and every point on their list regardless of whether the customer was buying or just getting help with existing services?

    Advice to ManagementAdvice

    If I were in management I would be very worried about the hemorrhaging of tenured reps, and unfilled job openings. If what you have been doing is causing everyone to leave the company, then maybe you should stop, and change your behaviors? Your customers certainly notice when their favorite rep is gone, and they certainly notice when the new guy does not have the experience to handle their problems.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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