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AccuQuest Reviews

21 Reviews
3.4
21 Reviews
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John M Temple
15 Ratings
  1.  

    I am an employee who has left voluntarily and happily come back to work for such a compassionate company!

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Patient Care Coordinator Trainer in Chicago, IL
    Current Employee - Patient Care Coordinator Trainer in Chicago, IL

    I have been working at AccuQuest full-time (more than 3 years)

    Pros

    I started working with the company in 2010 as a Patient Care Coordinator (PCC) and I cannot tell you how extremely thankful I was for the opportunity. I had previously worked in the food and beverage industry prior to interviewing with AccuQuest. I was on a mission to better my career path for the future and dive into an industry other than food and beverage. I was so excited when they called and said I was chosen to run two clinics in the Chicago land area. I was told in the first couple of months of my employment how valued I had become in my position and that the self-motivation I had to maintain such thriving clinics was the reason they hired me in the first place. I was always told by my previous employers that I was "too energetic" and I was constantly asked "what drugs do you do to be so happy all the time". So for me to have praise because I was happy, energetic and self-motivated seemed so incredible!! As I continued my career with AccuQuest, I had fallen in love with the communities I was surrounded by and the people in them. My patients became my best friends; they were frequently asking about my personal life and I did the same back. I cared to do nothing but help people hear and hear better. With the direct help of my practitioners and the unbelievable support from middle and upper management, I was able to run an extremely warm and loving clinic. There was never a time that our ads were false or a scam of any kind! The profitability of our clinic came from helping people hear well. In order for someone that has an aidable level of loss to hear better, they have to purchase hearing aids. There is no way around it that is cheaper or more fit for their health. It was hard for me to sleep at night when I couldn't help someone understand the importance of how getting their hearing loss treated by a hearing aid would improve their quality of life. As soon as that came into play in my brain, doing my job was easy; helping people understand annuals were important and making sure they come to me and not our competition. It was my clinic that I knew could give them the support that anyone would so desperately need to make such a life-impacting decision when faced with such a challenging journey to start on. With that notion, I started getting promoted more and more. I was a lead PCC (when they had developed that program), then shortly thereafter, I became an Assistant PCC trainer. During my time as an Assistant PCC trainer, I had the most unfortunate situation happen in my personal life; my father had suddenly passed away. I was very close with my father and family but they did not live in the Chicago land area. Everyone in the company and that surrounded me personally, knew my father and I had a very special bond. It was the toughest thing I had to do when I was faced with the dilemma of either continuing my employment with AccuQuest or leaving to help my mother cope with the tragedy we had just faced. I expressed everything to my middle and upper management so that everything was communicated properly and I was so incredibly thankful when they said "We will work with you on a schedule so that you can spend time with your mother helping her through the tragedy and working in your clinics." My aunts and cousins had sat me down and explained to me that I could talk to the HR department about FMLA in the state of Illinois and that there were things I could possibly ask for from AccuQuest but there was never a need for that. This company was so empathetic to my needs as an employee but also as a person. This company has been so family oriented which is a HUGE plus in my book, personally. I can't explain how committed I became to the company after this had all come to fruition. About a year or so down the line, I had realized that I could no longer continue paying for myself to go to college since my father had passed. I really did not want to take out any loans to prolong a struggle later in life with money so I had started to looking into options for school. I had always had a passion for hard, physical labor and always looked at the military as an option earlier in my life. I found the Air National Guard to be the perfect solution. The only problem meant I had to leave the company to attend basic training and tech school, which was, quite frankly, one of the hardest decisions I have ever made. For the better of my future, I took the plunge and joined. I left the company early 2013 with the saddest of goodbyes. I had no intention of coming back only because I had been replaced in my clinics and, at the time that I left, there were no open positions in the company available. I went through 13 months with the Air Force, involving basic training, tech school and upgrade training (working directly at my base). By March of 2014, I got a call from a previous supervisor letting me know that my replacement had been on maternity leave and they needed someone to cover the clinics while she was out. This call literally happened two days after my last day of upgrade training, unbeknownst to the company. I excitedly said, "Absolutely!" and whole-heartedly accepted the position as a temporary employee. Within three weeks, I was offered a position at the corporate office as a PCC trainer, which was something I had always looked forward to doing as an Assistant PCC trainer!! I accepted the position, feeling so humbled of the situation that had taken place within those past 3-4 weeks! I am currently a VERY happy and satisfied employee with the company and plan on being here for the long haul! If there is ever anyone that has the opportunity to work for AccuQuest, I highly suggest that you snatch it while you can! You will not find such compassionate middle and upper management employees that want nothing more than their practitioner and PCC's to be successful in their clinics. I am a full-time employee and part- time student now. The company has always been willing to work with me to continue my education and I have never fell short in my hard work for them. Now... who could make that up??

    Cons

    Like I said above, when someone left my office not understanding the importance of the annual hearing test and how hearing aids would better their quality of life (if they had an aidable level of loss) was hard because all I wanted was to help them and show their loved ones that life they are living could be so much easier and happier.

    Advice to ManagementAdvice

    If it takes multiple practitioners to find the right person to correctly promote hearing health and be totally sincere about it, then that is what I would be, personally, more than happy to wait for. Turnover is not always the best put into a number but when it is put into context, it may be much more insightful and beneficial to the company. Keep on finding those excellent trainees and PCC's that we can grow into committed hearing health advocates!

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