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Active Network Reviews

371 Reviews
371 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Darko Dejanovic
127 Ratings

    Might be okay for some people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservation Agent - Work At Home
    Former Employee - Reservation Agent - Work At Home

    I worked at Active Network part-time (less than an year)


    The #1 positive thing I had from working with Active Network was the ability to work at home. The training was good, and the trainers were really positive. 95% of training is self guided, which worked for me - but I don't think it can work for everyone. Once I was on my own, I felt I had the support of most of the WAH support members. Most calls are positive calls, and you rarely get an angry customer.


    The pay is the biggest con. If I was paid more, I might have chosen to continue working for this company. I didn't enjoy the work I was doing.. although, if you like talking on phones for 8 hours, you might like it better than I did. Calls are back to back, no breaks, especially during the busy times. A couple members of the support team seemed annoyed by some valid questions I might have on a call, and I hated working some shifts for that reason alone.

    Advice to ManagementAdvice

    More group training exercises are needed. I felt I did the training great, but I felt most of the group was just kind of pushed onto the phones when they weren't ready. There was only one group training exercises and I feel more of that would have been helpful.

    Better pay or room for advancement would help that as well.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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