Advisory Board Quality Assurance Engineer Jobs & Careers in Washington, DC

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30+ days ago

Software Product Manager

The Advisory Board Company Washington, DC

include, but are not limited to, managing and prioritizing defect and enhancement requests from internal and external customers, partnering with… Beyond.com


30+ days ago

Senior Product Manager

The Advisory Board Company Washington, DC

include, but are not limited to, managing and prioritizing defect and enhancement requests from internal and external customers, partnering with… Glassdoor


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253 Reviews
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Advisory Board CEO and Director Robert W. Musslewhite
Robert W. Musslewhite
168 Ratings
  1.  

    This job is monotonous and under-utilizes college grads, but the company as a whole is a good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Management Associate  in  Washington, DC
    Current Employee - Account Management Associate in Washington, DC

    I have been working at Advisory Board full-time for less than a year

    Pros

    -1/2 day Fridays during the month of July are very nice
    -tons of opportunities to volunteer (10 hours a month to volunteer)
    -happy hours are very frequent when the weather is nice.
    -Great benefits- 4 weeks of PTO; health, vision, dental are good; pre-taxed deductions to use for your MetroCard
    -The people here are great- nice, friendly, funny, easy to chat with, etc. I cannot stress this enough. This definitely offsets some of the cons of this job.

    Overall, I really enjoy the Advisory Board and believe strongly in the work that we do here. I feel disillusioned in this role. You are basically a secretary, and I don't think many AMAs realized this when they accepted the position (I sure didn't!). If you are looking to just get a foot in the door, this may be a good role to start (depending on your manager of course).

    Cons

    -The work you do as an AMA (Account Management Associate) requires no college degree, and it could easily be done by anyone without a degree for minimal wage. They are under-utilizing college (and graduate school) graduates.
    -This role requires absolutely NO healthcare experience, which is frustrating if you are actually interested in healthcare and have experience (like I do). I have seen multiple Relationship Managers (RMs- the role directly above the AMA position) hired that worked as teachers or in politics and know absolutely nothing about healthcare, but because they have been out of school just one or two years before me, they are somehow qualified for this more senior position. I find this so frustrating because they truly are no more qualified than me, but yet I work under them.
    -During interviews, management will "beef up" this job to make it seem interesting and important, but in reality, you just emails all day and do very easy, monotonous tasks for your managers.
    -Management does not tell you of the HEAVY sales atmosphere (it's not marketing, but your incentives are based on sales-related tasks; if this makes you uncomfortable, think twice about applying or accepting an offer for this position).
    -Must be at work for 9 hours a day- in the Research and Insights division, AMAs are required to work from 8:30 to 5:30 and take a one hour break (many AMAs just sit at their desks and continue to work during this "break"). Management states that this is how they enforce a work-life balance, but it would be nice to have a bit more flexibility in working your 8 hours, particularly if you are emailing or calling people in difference time zones (west coast, Alaska, Hawaii, or internationally).
    -No work from home option despite that the majority of your work is done on a computer, (which can be done essentially anywhere).

    Advice to ManagementAdvice

    1. During the interview process, be straight with your interviewees. One potential manager who interviewed me told me that I had the opportunity to travel with my manager to learn more about the manager role (which is the job directly above mine) and the products we offer. In reality, associates are strictly not allowed to travel.
    2. When sending emails to associates, if it takes you longer to type up the email than it does to do the task that you are asking the associate to complete, just do it yourself. You would be surprised at how often this occurs. My managers send me 10-20 emails a day asking me to do very simple, basic things that they could have done themself. It disrupts work flow and productivity, and it throws my train of thought off.

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