Afni

  www.afnicareers.com
  www.afnicareers.com

Afni Jobs & Careers in Opelika, AL

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29 days ago

Contact Center Project Coach (Customer Service and Sales)

Afni Opelika, AL

This is a front-line supervisory position in our call / contact center. As an Afni Project Coach, you will train, manage, and motivate a Project Team… Afni


11 days ago

Internet Customer Sales and Service Representatives

Afni Opelika, AL

In this role, you will use your internet navigation skills, sales training, and excellent customer service to identify customer needs, help the… Afni


Afni Reviews

141 Reviews
2.7
141 Reviews
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Afni CEO Ron Greene
Ron Greene
37 Ratings
  1.  

    Project Coach

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Coach in Opelika, AL
    Current Employee - Project Coach in Opelika, AL

    I have been working at Afni full-time (more than 3 years)

    Pros

    Overall Afni truly is a great place to work. As long as you come to work do your job and stay away from the office politics, (There is plenty of that!) you'll be fine. The atmosphere is very laid back. For the most part management is very supportive of your decisions, and you as a supervisor, can make your own decisions (within reason.) It's a good place to start out and grow your career.

    Cons

    Company policies are not consistently enforced. There is a lack of professionalism amongst some of my peers and management. Some policies such as the attendance policy really should be looked at for change.

    Advice to ManagementAdvice

    The rules Afni only pertain to certain individuals and not to others. Afni has a high turn over rate and as a result management is concerned about Attrition. There are many great agents who do well and play by the rules, and there are a few individuals who do not. When it comes time to terminate these rotten apples. Often times you are unable to terminate them because, "Attrition is too high right now." These causes agents and supervisors alike to lose respect for company policies and gives the impression to others that rules do not matter causing more problems. If rules were more strongly enforced on a more consistent basis, this problem would be taken care of. Im not upset at my managers at the center I work at, as I realize this isnt there decision, but being pushed on them from up the ladder, but rules and policies without enforcement and follow through are just words on paper.

    Recommends
    Positive Outlook
    No opinion of CEO

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