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19 days ago

Part Time Drivers Chantilly Sterling Dulles Airport New Pay Rate (National Alamo

Alamo Rent A Car Sterling, VA

with a focus on the needs of our customers and in accordance with our Quality Standards. We… Alamo Rent A Car


19 days ago

Full Time Lot Attendant Sterling Chantilly South Riding Dulles Airport (National

Alamo Rent A Car Sterling, VA

National and Alamo has an exciting opportunity for a Lot Attendant. The Lot Attendant will help prepare vehicles prior to rental to include… Alamo Rent A Car


4 days ago

Full Time Service Agent (Car Detailer) Sterling Dulles Airport (National Alamo)

Alamo Rent A Car Sterling, VA

National and Alamo has an exciting opportunity for a Service Agent. The Service Agent prepares and services vehicles prior to rental including… Alamo Rent A Car


19 days ago

Full Time Automotive Maintenance Technician Sterling ( Dulles Airport ) (Nationa

Alamo Rent A Car Sterling, VA

National and Alamo has an exciting opportunity for a Maintenance Technician. The Maintenance Technician performs car and bus service, repair… Alamo Rent A Car


30+ days ago

Maintenance Part Clerk (National Alamo)

Alamo Rent A Car Houston, TX

of the position include but are not limited to: • Ordering Parts by generating PR’s through Service Pro • Process all Service Center related… Alamo Rent A Car


15 days ago

Fulltime Call Center\Administrative Representative Fort Myers Airport (National

Alamo Rent A Car Fort Myers, FL

National and Alamo has an exciting opportunity for a Fulltime Call Center/Administrative Representative. The Administrative Representative provides… Alamo Rent A Car


30+ days ago

Maintenance Technician Fairbanks (National Alamo)

Alamo Rent A Car Fairbanks, AK

National and Alamo has an exciting opportunity for a Maintenance Technician. The Maintenance Technician performs car and bus service, repair… Alamo Rent A Car


30+ days ago

Kona Alamo Return Agent (National Alamo)

Alamo Rent A Car Kailua Kona, HI

Alamo at the Kona Keahole Airport on the Big Island of Hawaii has an exciting opportunity for a Part Time (30-39 hrs/wk) Alamo Return Agent. The… Alamo Rent A Car


30+ days ago

Rental Sales Agent (Midway Airport) Part Time Incentive Sales Position Evenings

Alamo Rent A Car Chicago, IL

with a focus on the wants and needs of our customers and in accordance with our Quality Standards. We are a multi-billion-dollar industry leader… Alamo Rent A Car


30+ days ago

Temporary Greeter PBI (National Alamo)

Alamo Rent A Car West Palm Beach, FL

National and Alamo has an exciting opportunity for a Greeter. The Greeter provides superior, friendly, efficient service during all aspects of the… Alamo Rent A Car


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Alamo Rent A Car Reviews

22 Reviews
3.0
22 Reviews
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Alamo Rent A Car President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
6 Ratings
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    Former Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
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    Former Employee - Rental Agent in Detroit, MI
    Former Employee - Rental Agent in Detroit, MI

    I worked at Alamo Rent A Car full-time (less than an year)

    Pros

    This is such a great company to work for. I find working in the smaller locations is better than working in a larger location, due to the fact you can actually get a chance to talk to the customer you're helping and get to know what their needs are and what they're looking for in renting a car. It's an upbeat, fast paced environment that really takes a lot of sales skills and multitasking skills and the understanding of some pretty old (1980's) technology. The managers I've worked for have (for the most part) been some of the nicest, most outstanding people I've had the pleasure of knowing and they're always willing to help you when you need help. Since this company is linked with Enterprise and National Car Rental, you get to share the fleet with the other two brands and can always ask for help from the other employees as well.

    Cons

    Most of the time we were always short on people at the counter, (usually only 2 working) so when the lines got long we didn't have enough people to get through the entire line in a timely manner. We would constantly be out of different vehicle sizes and customers would come in and scream at us about it, when we have nothing to do with the cars. It's basically sales based job, and if you don't meet the sales quota each month you're subject to demotion, which is extremely terrifying when you're not great at sales. Some managers will push you (and the customers) way too hard to sell things to people that they don't want, which makes the customer upset with not only the manager, but the counter agent that is working. (If they don't want to buy it, don't force them to). There's really no way of growing within the company unless you have a bachelors degree. There were times as well where it's difficult to get ahold of a manager on duty to help solve customer issues or problems. There was also forced overtime that you couldn't say no to unless you wanted to be fired, so you'll end up working 70 hours a week (granted that's with overtime pay), but having to work until midnight when you have to be back in at 6 am just isn't an ideal working situation.

    Advice to ManagementAdvice

    Listen more closely to your employees needs and if they aren't making their sales quotas for the month, don't be so hard on them. The forced overtime is something that really should go away, because there should always be enough rental agents on duty to be able to cover the counter so the person who is supposed to leave can go home and prepare for the next working day.

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    Positive Outlook

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