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3 days ago

Customer Services Agent PG1 – new

Horizon Air Bellingham, WA

It's a heartfelt approach, as much as technological innovations and customer-pleasing onboard service, that is at the core of the "Horizon… Glassdoor

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84 Reviews
84 Reviews
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Alaska Airlines President & CEO Bradley D. Tilden
Bradley D. Tilden
38 Ratings
  1. 2 people found this helpful  

    Broken systems, no accountability, lack of focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
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    Current Employee - IT Project Manager III in Seattle, WA
    Current Employee - IT Project Manager III in Seattle, WA

    I have been working at Alaska Airlines


    Personal time off, flexible schedule, occasional telecommuting


    IT systems are old and in constant need of repair. Very limited investment in improving behind-the-scenes operations. As far as project management goes, the budgets are undefined because labor isn't planned or tracked well. Schedules are never met because resources are spread too thin and personnel don't feel compelled to meet a schedule. Scopes are constantly in flux.

    Advice to ManagementAdvice

    Focus! Implement and enforce use of a labor planning/time keeping tool that is easy to use. Make people accountable.

    Doesn't Recommend
    No opinion of CEO

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