Alaska USA Jobs

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Show:  All Results Last 7 Days
20 days ago

Financial Services Representative

Alaska USA Federal Credit Union Federal Way, WA +14 locations

Alaska USA has branches in Alaska, Arizona, California, and Washington and serves members living in all 50 states and around the world. With a full… CareerBuilder

13 days ago

Member Service Representative / Financial Services Representative

Alaska USA Federal Credit Union Anchorage, AK

• Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. • In compliance with credit union… CareerBuilder

20 days ago

Assistant Branch Manager II

Alaska USA Federal Credit Union South Hill, WA +5 locations

Alaska USA Federal Credit Union is a federally chartered financial services cooperative with branch offices throughout Alaska, Western Washington… CareerBuilder

13 days ago


Alaska USA Federal Credit Union Anchorage, AK +3 locations

Alaska’s largest credit union is hiring a Processor to process mortgage loan applications in combination with assigned originator(s). Alaska USA… CareerBuilder

21 days ago

Employment Specialist

Alaska USA Federal Credit Union Anchorage, AK

Alaska USA, a leading financial services company, is recruiting for an Employment Specialist in Anchorage, Alaska. This position is responsible for… CareerBuilder

29 days ago

Financial Services Account Executive

Alaska USA Federal Credit Union Anchorage, AK

and savings accounts, consumer loans, and credit cards. In a growing number of locations, Alaska USA also offers… CareerBuilder

2 days ago

Financial Services Representative, Senior Financial Services Representative – new

Alaska Usa Anchorage, AK +2 locations

1. Responsible for providing prompt, professional, helpful, knowledgeable and…

2 days ago

Mortgage Underwriter III – new

Alaska Usa Federal Credit Union Anchorage, AK +3 locations

Alaska USA is currently recruiting for a Mortgage Underwriter III, with the proven ability to underwrite all types of mortgage loans and act as…

2 days ago

Database Administrator I – new

Alaska Usa Anchorage, AK

1. Analyze, develop, install, test, upgrade, maintain and support of data/process models, logical database designs and data definitions, and physical…

2 days ago

Account Support Specialist I – new

Alaska Usa Anchorage, AK

1. Receive and distribute mail and act as receptionist for the department, responding to routine inquiries. 2. Responsible for assigned data entry…

Alaska USA Reviews

Rating Trends
Recommend to a friend
Approve of CEO
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William B. Eckhardt
27 Ratings
  • A misserable company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Representative in Seattle, WA
    Current Employee - Financial Services Representative in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Alaska USA full-time (Less than a year)


    The PTO accrues pretty quickly. The wage tiers are very transparent, and easily accessable. If you have a supervisor who is willing to give them to you (hey pick and choose favorites), the sunday shifts are a 5 hours shift that will pay for 8 hours.


    They do not take training seriously, at all. I was over 90 days into my position before I was able to receive my benefits orientation. Getting help or having questions answered has been like pulling teeth. Information and assistance for branches not located within Alaska appear to entirely be an after-thought, and communication is slow and unreliable, and many times the back office appears to be completely uneducated regarding support for actual branches. I assume this is also an effect of AlaskaUSA’s negligent training. The available software and hardware is full of glitches and bugs, and is frequently malfunctioning. It takes on average around 5 minutes to clock in for a shift, and you are required to come in early to open branches and are NOT PAID for the time you spend opening the branch. You are required to work off the clock. Bonuses are shared, and very easy to lose. When one team member loses their bonus, or leaves the company, instead of being redistributed to the other team members, Alaska USA keeps that money. Members Services are an absolute after thought; cross selling is really the only important aspect. I’ve seen pushes to give the mentally handicapped credit cards which they ultimately defaulted on because they didn’t understand that they weren’t being given free money. Creating minor accounts for persons under 16 years old actually reduces the amount of bonus checks, as minors are not eligible for checking accounts. Communication with coworkers is discouraged, even if you are holding the same exact position. Even then, it is to be limited strictly to product and service related discussions. Communicating off the clock (with the exclusion of calling in sick) is seen as unprofessional, and growth within the company can be slowed or halted for this reason depending on your current manager. Turn over is exceptionally high, at my current branch, with the exception of my branch manager, every person is currently fulfilling their notice, or actively looking for a new job. I can not discourage candidates enough from applying to this credit union. While winning contests that would reward a branch morale event (which is a joke on it's own) the funds which are calculated to be used for the number of employees in the branch, will also be used to pay for any corporate members who show up. There will not be additional funds made available, the funds for the employees will be reduced. Additionally, these are often post-poned. One at my branch was postponed 3 months, and then we were informed that we weren't allowed to have beverages because our branch manager was unwilling to transport them, and was unwilling to let anyone else do so either. Pay is low, and promotions are very slow if at all. If someone steps on a managers toes once, they are likely never to receive a promotion within the organization. Sunday Shifts are often used to siphon off extra hours required to work on other week days. For instance, if you work 9 hours on Monday, and 10 hours Tuesday, and 8 Wednesday and Thursday, you will receive no overtime or additional pay for your 5 hour Sunday shift. This sort of behavior is requent. Working over 8 hours in a day is not something one can opt out of either, if you are schedule for 8 hours, and they say that they need you there for 9, you are required to stay for 9. Scheduling is often released 2-3 days before shifts are put together, and shifts are entirely mid-day shifts. This makes planning for a life outside of work exceptionally difficult. There is a lot of drama within the company, the vast majority of which is completely unnecessary and handled exceptionally passive aggressively. This is also a sales position, not a members services position. You are judged entirely on sales, and they are the only thing you will do in this position that is acknowledged. The member always comes second, it is not stated on paperwork, but it is exceptionaly evident in every way this company presents itself. Do not under any circumstance accept this position at this company if you are not very interested in hard sales, overcoming objections, and living up to goals. Your entire relationship with this company will be based entirely on how good you sell.

    Advice to Management

    Fix your clocking in and out process, working off the clock is not something that should ever be required of a position. Work to improve morale within your branches, and when a location receives a reputation for being a horrible place to work, and has mortifying turnover rates, look into corrective actions for bad management. One person upset can be an anomaly, but when it's a repeat situation with an entire staff, on a regular basis, it is likely a supervisor, and should be taken seriously. Work on encouraging questions and answers, and communication, between employees and between employees and supervisors. Being told to "look it up", infront of a member, when they are looking for help, is not productive or professional. To acknowledge your turnover. My branch cycles through it's entire staff during the year. This is a regular process at this branch aparently, even from people who transfer in.

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