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Alliance Data Reviews

3.3
157 Reviews
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Alliance Data President & CEO Ed Heffernan
Ed Heffernan
93 Ratings
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    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Columbus, OH
    Former Employee - Anonymous Employee in Columbus, OH

    I worked at Alliance Data full-time (more than 10 years)

    Pros

    - The company growth is tremendous and the resulting bonuses were generous the past few years
    - CEO is highly personable and makes himself very visible to associates at offices across the U.S. through frequent "road show" meetings
    - Ability to buy company stock at a discount is a nice benefit. The stock has appreciated immensely, and if it continues to do so you can profit pretty well.

    Cons

    - Over the last seven years or so, the culture at my office evolved to a strange place where it felt like there were high school cliques being driven by senior leadership. I understand the need to dress professionally for work, however in certain roles if you weren't dressed up in the latest-greatest fashions and accessorized to the hilt you weren't considered 'Alliance Data branded' by management. This could contribute to your career going nowhere.
    - The work life balance was very poor over the majority of my nearly 15 year career. With company growth came the constant need to deliver work for new clients in very difficult time frames. Also, some large existing clients have demanding work cultures that in turn can drive a very demanding work culture at Allliance Data. If you happen to you service these particular client accounts, be prepared to work long hours. It's reasonable to expect that at times work will be busy and extra hours are needed, however, in my experience it was an almost constant expectation.
    - Mass company layoffs were handled with little sensitivity. My co-workers received no individual advance notification that their jobs were being eliminated in a re-organization. Impacted associates learned they were being laid off on day of termination. It was very disconcerting to watch co-workers toiling away at their desks one moment and then literally escorted out of the building the next because they had just learned their jobs were eliminated. I understand that jobs sometimes need to be eliminated in the corporate world, but there are much better ways to execute layoffs. This event said a lot to me about the leadership culture.

    Doesn't Recommend
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