Alliance Data Jobs in Rio Rancho, NM

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30+ days ago

Leadership Development Program - Rio Rancho

Alliance Data Albuquerque, NM

• Supervise a team of associates • Coach associates for improved performance • Complete monthly work reviews, and annual appraisals… Alliance Data

21 days ago

Maintenance Specialist

Alliance Data Albuquerque, NM

simultaneously - Good team building skills - Basic analytical and mathematical skills - Strong decision making skills - Proven ability to manage and… Alliance Data

29 days ago

Customer Service Associate

Alliance Data Albuquerque, NM

85 - 90" of this position is answering inbound calls while: • Identifying and resolving any escalated customer or store concerns in a timely and… Alliance Data

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Alliance Data President & CEO Ed Heffernan
Ed Heffernan
93 Ratings
  • The changes are creating an unstable work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Rio Rancho, NM
    Current Employee - Customer Service Representative in Rio Rancho, NM

    I have been working at Alliance Data (more than a year)


    Benefits- medical, vacation, 401k. There is also schedule flexibility in emergency situations.


    As a customer service associate you deal with a lot of angry and abusive customers, you are expected to take the abuse with a smile. The company has implemented a program that entitles customers (including the before mentioned abusive customers as well as their family or anyone they share an email with) to evaluate whether or not you are doing a good enough job, and you can be reprimanded and fired based on these surveys. The surveys do not include specifying information indicating who the customer spoke to and they have 10 days to complete it. Over 50% of the time the result of the survey has nothing to do with the interaction that customer has with you, however you are expected to accept the bad survey even if it isn't about you. Its unfair and often prevents people from making bonus. You can follow all guidelines, laws and requirements by the company but if the customer doesn't like what you say- you just won't have a job. Not only that but department managers are completely oblivious to real issues faced by associates, they have a "talk off" for every concern and make you feel like its JUST you... it causes high stress and declining respect for management decisions. You also have to sell a horrible product that a majority of customers have no interest in and find annoying to listen to (that effects the survery they take as well) .This is an incredibly high stress company to work for.

    Advice to ManagementAdvice

    Stop using threats of firing, reprimands or corrective action as a way to motivate us, its having an effect on moral.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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