Allstate

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Allstate Jobs & Careers in Atlanta, GA

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14 days ago

Entry Level Subrogation Arbitration Adjuster

Allstate Insurance Atlanta, GA

When a third party insurance carrier disputes liability for an auto accident, the claim is referred to arbitration specialists… Allstate Insurance


14 days ago

Agency Process Associate

Allstate Insurance Atlanta, GA

The Agency Sales division helps develop business policies, processes and programs as well as provides a broad range of support designed to help over… Allstate Insurance


14 days ago

Experienced Field Auto Adjuster

Allstate Insurance Atlanta, GA

Customers need us the most when they are involved in an accident. As an Allstate Field Auto Adjuster you will play a vital role to ensure we deliver… Allstate Insurance


6 days ago

Claims Operations Associate

Allstate Insurance Atlanta, GA

As an Allstate Claims Operations Associate you are responsible for assisting claims professionals or a Field office by performing analysis or… Allstate Insurance


2 days ago

Entry Level Inside Adjuster – new

Allstate Insurance Atlanta, GA

Customers need us the most when they are involved in an accident. As an Allstate Auto Claim Trainee, you will play a vital role to ensure we deliver… Allstate Insurance


14 days ago

Financial Services Education Consultant

Allstate Insurance Atlanta, GA

The Agency Sales division helps develop business policies, processes and programs as well as provides a broad range of support designed to help over… Allstate Insurance


4 days ago

Field Property Claims Adjuster

Allstate Insurance Duluth, GA

Customers need us the most when they experience a homeowner loss. As an Encompass Field Property Adjuster you will play a vital role to ensure we… Allstate Insurance


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Allstate Chairman, President, and CEO Thomas J. Wilson II
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  1. 6 people found this helpful  

    Really Good Company All Around

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Auto Claims Representative in Atlanta, GA
    Former Employee - Field Auto Claims Representative in Atlanta, GA

    I worked at Allstate full-time (more than 10 years)

    Pros

    Great benefits (401k), Pension, Health, Life, etc etc. Individual managers express care and concern about your job health/happiness. Excellent training. Room to move up, maybe relocate if that's your intention. Lots of incentives to do the job how they want you to do it. If you can go with the flow, this company is absolutely the perfect place to work.

    Cons

    This will be based on the Field Auto Representative position, with a working knowledge/experience of how liability/injury claims are handled as well.... Working for a very large corporation like Allstate means a lot of nickel & diming of processes when it comes to doing your job. Not a lot of micro-management necessarily, but extremely detailed tracking of everything, maximization of every minute of the day, and sometimes the overall lack of vision from upper management (the guys in ties that wouldn't know a headlamp from a lower control arm, but can regurgitate any accounting/statistical theory ever created) when it comes to true customer service or what I'd call "doing the right thing", because so much reliance is placed on statistical tracking of just about anything you can imagine (as well as many things you never thought was even possible to track). Allstate is so busy trying their best to pay exactly what they owe that they don't realize it actually hurts in the long run. Example: You have a guy that gets rear-ended by an allstate insured. His car is damaged pretty bad and he had to go to his family doctor to get checked out for some general neck and back pain. As a field rep writing that estimate, one that you know will be scrutinized by a field reinspector within 3 days as well as your manager too most likely at some point, you're expected to find and utilize less expensive parts (used/aftermarket) and be prepared to argue with the shop to save that hour of labor on the 6-hour quarter panel repair. The nifty parts usage report each month will show you how "good" or "bad" you are at this, keep in mind.... In the meantime, the customer is aggravated that they're even having to think about the potential for a less-than-perfect repair (because even though you've explained the estimate really well and they seem to understand, once the shop gets in their ear it'll all be for nothing). Mind you, it doesn't mean the repair is subpar in any way, but the insurance company trying to trim some fat off the estimate is giving that very strong impression to the vehicle owner, the guy that's injured. In the meantime, the BI rep is desperately trying to settle a relatively minor injury claim, something that under other circumstances should be paid and closed for no more than a grand, maybe a tick more, who knows. BUT, in the process of saving $235 on the estimate by using that aftermarket tail lamp and bumper cover, in the process maybe upsetting the claimant and at the very least making him unsure of Allstate's intention to fairly settle his claim (and definitely getting told that by the body shop that feels they just got low-balled), that injured person has decided they are going to hire an attorney for their injury. That eventual $1000 settlement has now ballooned to a minimum of $3-4k. You saved $200 on paper by following the estimating process, but what they can't possibly see in their performance spreadsheets is that they burned $2000 by not getting a quick BI settlement.
    Now, I understand MOST insurance companies follow similar protocols. I get it. It's not just Allstate But, there are a few out there that actually can see the big picture and sacrifice the pennies to save the big bucks.
    Allstate also skews customer survey result accuracy by not only requiring field reps to mention the survey and in a roundabout way to ask for high scores (10s), but they hold employees accountable for the scores (as if they are capable of selecting 9s & 10s on behalf of their customers), and is part of performance evaluations. Scaring employees to get 9.7s out of 10s on surveys is NOT a good gauge of customer service; it is, however, very effective in stressing out employees.
    Just be sure you are ready to have to jump through hoop after hoop after hoop, every day, all day, if you want to work for Allstate. Like I said before, if you can go with their flow, and it you like staying crazy-busy all day long, you'll love your job and will never want to leave.

    Advice to ManagementAdvice

    You'll never do it because you're too busy relying on statistics to reflect the bottom line on paper, but if you could find a way to track the human element of claims handling/settlements without relying on skewed surveys, I'd wager you'll actually save more money on claims payments in the long run. I would suggest relaxing most.all penny-saving processes in exchange for pushing really hard to quickly settle the actual high-dollar exposures, and see what your numbers reflect. And, do it for 6 months or so to really gauge the theory. You'll be surprised.

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